| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Click2Magic | N/A | Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a… | $18 per month | |
 HelpDesk.com | N/A | HelpDesk is a cloud-based ticketing system for customer service and internal support teams. The platform converts incoming email, chat, and messaging requests into trackable tickets that agents can assign, prioritize, and resolve through a shared workspace. Key Capabilities Ticket Management: Agents can organize requests using statuses, priorities, tags, custom fields, filters, and shared or personal views. Workflow Automation: Configurable rules… | $25 per month per user |
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| Entry-level Setup Fee | $39 Per Seat/Month, Billed Annually. | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| Click2Magic | HelpDesk.com | |
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| Considered Both Products |  Click2Magic  Maanav Raj Digital Marketing Executive Chose Click2Magic We have tried other live chat support tools. However, all of them had not met our goals and requirements. We choose Click2magic for its reliability, scalability, customization options, and affordability.  Shaik Imran Search Engine Optimization Analyst Chose Click2Magic This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we …  Sai Pratyush Software Developer Chose Click2Magic This live chat software is simple, customizable, and conversion-oriented. It can handle a larger customer base and is affordable. It has a modern UI to provide a greater user experience. A mobile application is also available for this customer support software.  Savitri Nayani Digital Marketing Executive Chose Click2Magic Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!  Ramya jamanjyothi Digital Marketing Intern Chose Click2Magic Yes, I recommend Click2Magic to every domain |  HelpDesk.com No answer on this topic |
| Click2Magic | HelpDesk.com | |
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| Small Businesses |  Gist Score 9.5 out of 10 |  Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Medium-sized Companies |  Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 |  SysAid Score 8.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Click2Magic | HelpDesk.com | |
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| Likelihood to Recommend | 9.7 (0 ratings) | - (0 ratings) |
| Click2Magic | HelpDesk.com | |
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| Likelihood to Recommend |
Maanav Raj Digital Marketing Executive | No answers on this topic |
| Pros |
Sai Pratyush Software Developer | No answers on this topic |
| Cons |
Savitri Nayani Digital Marketing Executive | No answers on this topic |
| Alternatives Considered |
Savitri Nayani Digital Marketing Executive | No answers on this topic |
| Return on Investment |
Shaik Imran Search Engine Optimization Analyst | No answers on this topic |
| ScreenShots | Click2Magic Screenshots   | HelpDesk.com Screenshots   |