We have improved our response time!
July 01, 2022

We have improved our response time!

Shaik Imran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Click2Magic

We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.
  • Proactive and real-time chat
  • Quick response time
  • Great at engineering website visitors and converting them into customers.
  • Detailed insights
  • Simple dashboard
  • Chat transcripts
  • Canned responses
  • CRM integration
  • AI-powered analytics
  • Improved response time
  • Improved customer satisfaction
  • improved brand credibility.
  • Improved ROI
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.

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This customer support software works perfectly in responding quickly. We can add multiple agents. And it has a mobile application from which chat agents can provide support to customers on the go. Its insights let us make better decisions.

Using Click2Magic