Click2Magic

Click2Magic

About TrustRadius Scoring
Score 9.7 out of 100
Click2Magic

Overview

What is Click2Magic?

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer...
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Recent Reviews

Great Product

10 out of 10
July 15, 2022
Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as …
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Reviewer Pros & Cons

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Pricing

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ADD-ON

$18

Cloud
per month

PROFESSIONAL

$39

Cloud
Per Seat/Month, Billed Annually.

ENTERPRISE

$69

Cloud
Per Seat/Month, Billed Annually.

Entry-level set up fee?

  • $39 Per Seat/Month, Billed Annually.Required
For the latest information on pricing, visithttps://www.click2magic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Click2Magic?

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

Click2Magic Features

  • Supported: Widget integration- You can integrate the Click2Magic chat widget on your multiple web or mobile websites based on the pricing plan you choose.
  • Supported: Agents -Click2Magic lets you add multiple customer support executives for each property or website to handle a wide range of customer queries.
  • Supported: Set Permissions -This live web visitor engagement software lets the business owners set special privileges on each agent.
  • Supported: Canned Responses- Keep few ready-made responses with you as a canned message to send instant answers to your web-visitors or customers.
  • Supported: Widget Customization -You can customize the chat widget to match it to your business requirements. Using the facilities of launch requirements and themes of Click2Magic, you can make it look as per your needs.
  • Supported: Categories -Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status.

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat

Click2Magic Competitors

Click2Magic Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAll
Supported LanguagesAll
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Comparisons

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Reviews and Ratings

 (8)

Reviews

(1-5 of 5)
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July 15, 2022

Great Product

Maanav Raj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as many properties as we want. We have retained our customers and improved conversion rates without much effort. We are glad we had chosen the right tool.
  • Personalized conversations
  • CRM integration
  • Powerful archives
  • This customer support software is simple yet effective. It is one of the best productivity tools. Nothing to mention as of now. All the features work well.
With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.
Shaik Imran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.
  • Proactive and real-time chat
  • Quick response time
  • Great at engineering website visitors and converting them into customers.
  • Detailed insights
This customer support software works perfectly in responding quickly. We can add multiple agents. And it has a mobile application from which chat agents can provide support to customers on the go. Its insights let us make better decisions.
Sai Pratyush | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use this super live chat to improve our sales. It helps to avoid wait times and have personalised chats to improve sales. As a result, we have captured quality leads and improved conversion rates up to 40%. Now, we can say that we can improve it even more through Click2magic.
  • It provides reliable and real-time chat
  • It is best at capturing quality leads
  • It provides in-depth insights into business
  • This live chat app is easy to use and implement. No complexity!
  • This live chat app is easy to use and implement. No complexity!
There are no specific scenarios to mention where Click2magic is less appropriate. It is well-suited for both sales and support.
Savitri Nayani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Click2Magic so that we can be available to our customers 24*7 and address their queries or problems instantly in real-time. This live chat app saves time and helped us gain more customers. We have been using this with a scope of improved user engagement, leads, and sales.
  • Automated responses
  • Real-time communication with website visitors
  • Lead generation
  • Improved sales
  • As of now, it has all the useful features. No cons to mention.
It is best suited for sales, marketplaces, and customer support.
June 22, 2021

Best tool for chat!

Ramya jamanjyothi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Earlier I faced problems with other chatbots, so I had to opt Click2Magic, the issues which I thought would be common in any tool, I or my staff never experienced any issues with it. Maintenance is too good.
  • Prompt replies to customers
  • Good maintenance
  • Time-saving tool
  • I didn’t find any con
  • It worked best for my company
It is best suited for companies who give support to their customers who visit the website.
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