Name: Click2Magic
Price: 18 USD
Rating: 7.9 (9 reviews)
Author: Tvisha Systems Pvt Ltd

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Batch Management Software

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Dropshipping

Electronic Signature

Operational Analytics

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printing

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Consulting and Advisory Services

Content Delivery Networks (CDN)

Data Fabric

Data Recovery Service

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Managed File Transfer (MFT)

Network Performance Monitoring

Office Migration and Repair

Robotic Process Automation (RPA)

System Monitoring

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Blogging

Competitive Intelligence

Content Management

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

User and Entity Behavior Analytics (UEBA)

Security

Architecture

Camp Management

Chargeback Management

Dental

Digital Forensics

Nonprofit CRM

Plagiarism Checker

Vertical-Specific

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### Live Chat Solutions
Users consistently highlight Click2Magic's live chat solutions as a valuable tool for enhancing customer support and engagement. The software's real-time chat capabilities, proactive approach, and ease of use have garnered positive feedback. Customers appreciate the quick response times, personalized interactions, and detailed insights provided by the live chat application. Additionally, the ability to add multiple agents, utilize canned responses, and integrate with CRM systems has streamlined support processes and improved overall customer satisfaction. The platform's user-friendly interface, mobile application, and AI-powered analytics further contribute to its effectiveness in facilitating efficient and effective communication with website visitors. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-04-29-04-29-22), [2](https://www.trustradius.com/reviews/click2magic-2022-06-18-06-28-33), [3](https://www.trustradius.com/reviews/click2magic-2022-05-27-04-53-38), [4](https://www.trustradius.com/reviews/click2magic-2022-07-14-04-32-00), [5](https://www.trustradius.com/reviews/click2magic-2021-06-10-23-10-56))

### Customer Support and Satisfaction
Users consistently praise Click2Magic for its exceptional customer support and satisfaction features. Reviewers highlight the platform's ability to provide timely and friendly customer support, leading to improved customer satisfaction and stronger relationships with clients. The quick response time, proactive chat capabilities, and detailed insights offered by Click2Magic are particularly lauded by users. Additionally, the software's user-friendly interface and customizable widget settings make it easy for businesses to tailor their customer support approach to meet specific requirements. Furthermore, the option to add multiple customer support executives for each property and set different permissions adds to the platform's flexibility and usability. Through Click2Magic, businesses have reported an increase in leads and a better understanding of customer queries, further enhancing overall customer satisfaction and support effectiveness. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-07-14-04-32-00), [2](https://www.trustradius.com/reviews/click2magic-2022-04-29-04-29-22), [3](https://www.trustradius.com/reviews/click2magic-2022-05-27-04-53-38), [4](https://www.trustradius.com/reviews/click2magic-2021-06-10-23-10-56))

### Proactive Chat Features
Users consistently praise Click2Magic's proactive chat features for their prompt and efficient customer engagement capabilities. The reviews highlight the software's ability to provide timely responses, maintain good customer relationships, and save time for both users and customers. While some reviewers have expressed mixed opinions about certain aspects of Click2Magic, the general sentiment leans towards positive feedback regarding the proactive chat features. Customers appreciate the personalized and proactive approach that enhances their overall experience with the software. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-04-29-04-29-22), [2](https://www.trustradius.com/reviews/click2magic-2022-07-14-04-32-00), [3](https://www.trustradius.com/reviews/click2magic-2021-06-10-23-10-56))

### Sales Support and Conversion Optimization
Users consistently praise Click2Magic for its ability to enhance sales support and optimize conversion rates. They highlight the platform's effectiveness in capturing quality leads, improving sales, and increasing revenue. Click2Magic's real-time chat feature is lauded for its reliability and ease of use, allowing businesses to engage with customers proactively and personalize interactions. The tool's impact on improving customer satisfaction and streamlining support processes is evident in the positive feedback from users across different departments such as sales, support, and marketing. Additionally, Click2Magic's automated responses and lead generation capabilities have contributed to a noticeable improvement in ROI and customer loyalty. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-06-18-06-28-33), [2](https://www.trustradius.com/reviews/click2magic-2022-05-27-04-53-38), [3](https://www.trustradius.com/reviews/click2magic-2022-07-14-04-32-00), [4](https://www.trustradius.com/reviews/click2magic-2021-06-10-23-10-56))

### Lead Generation and Quality Leads
Users consistently highlight Click2Magic's lead generation and quality leads features as key strengths of the platform. The ability to customize widgets, integrate with CRM systems, and ensure the highest level of security are particularly well-received. Reviewers appreciate how Click2Magic effectively converts website visitors into quality leads, ultimately contributing to improved sales and user satisfaction. The platform's lead generation functionalities, coupled with its focus on generating quality leads, are seen as valuable assets by users across various reviews. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-05-27-04-53-38), [2](https://www.trustradius.com/reviews/click2magic-2022-04-29-04-29-22), [3](https://www.trustradius.com/reviews/click2magic-2022-07-14-04-32-00), [4](https://www.trustradius.com/reviews/click2magic-2021-06-10-23-10-56))

### Improved ROI and Revenue
Some users praise Click2Magic for its effective ROI and revenue enhancements, highlighting the positive impact on their sales and marketing efforts. However, others express reservations about the platform's ability to deliver consistent results in terms of improved ROI and revenue generation. The mixed feedback suggests that while Click2Magic's features show promise in boosting ROI and revenue, there may be room for improvement to meet all user expectations. (Source Reviews: [1](https://www.trustradius.com/reviews/click2magic-2022-06-18-06-28-33), [2](https://www.trustradius.com/reviews/click2magic-2022-05-27-04-53-38), [3](https://www.trustradius.com/reviews/click2magic-2022-04-29-04-29-22))

Click2Magic, a live chat app, has proven to be a valuable tool for users in handling multiple customers simultaneously and ensuring that no calls or queries are missed. Users have praised the maintenance of the app, as they have not experienced any issues with it, even after encountering problems with other chatbots. By installing Click2Magic on their websites, businesses have significantly improved their customer support service. Customer representatives are able to invite and communicate with website visitors in real-time, resulting in faster response times and increased customer satisfaction. This feature has also allowed businesses to be available to customers 24/7, addressing their queries or problems instantly. As a result, users have reported saving time and gaining more customers. Furthermore, Click2Magic's super live chat functionality has played a crucial role in improving sales for businesses. By avoiding wait times and engaging in personalized chats, businesses have captured quality leads and experienced improved conversion rates of up to 40%. Users appreciate the ease of setup and implementation of Click2Magic, enabling them to provide better customer support and improve sales without much effort. The flexibility of adding as many properties as desired has contributed to customer retention and improved conversion rates. Overall, users are satisfied with Click2Magic as it has helped them enhance customer support, increase sales, and retain customers.

Great and Unique App: Multiple users have expressed their satisfaction with the app, describing it as great and unique. They have found it to be beneficial for their company.

Improved Functionality: Many reviewers have stated that the app's functionality is superior to other live chat tools they have used in the past. They appreciate the app's smooth operation and advanced features.

Efficient Customer Support: Users appreciate the app's ability to seamlessly handle multiple customer chats without any issues. The canned responses feature has been praised for providing prompt replies and efficient customer support. Customers find this particularly helpful in resolving queries quickly and effectively.

Limited Integrations: Some users have mentioned that while they appreciate the live chat software's useful features, they feel it could benefit from more integrations with other platforms and tools. 

Lack of Customization Options: Several reviewers have expressed their disappointment with the limited customization options available in the software. They would like to have more flexibility to personalize the appearance and functionality according to their specific needs and branding.

Occasional Technical Glitches: A few customers have reported experiencing occasional technical glitches while using the live chat app. These issues include slow loading times, chat disruptions, or even system crashes. While these incidents are not frequent, they can still cause inconvenience for some users.

PROFESSIONAL

ENTERPRISE

ADD-ON

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Growth

Premier

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Click2Magic

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

Tvisha Systems Pvt Ltd

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Dynamo Investor Portal

Troop Messenger

Time Dynamo

Digital Marketing Executive

Click2Magic 2022-05-27 04:53:38

Pure Chat by Ruby

Acquire.io

Click2Magic 2022-07-14 04:32:00

Search Engine Optimization Analyst

Click2Magic 2022-04-29 04:29:22

Software Developer

Click2Magic 2022-06-18 06:28:33

Digital Marketing Intern

Click2Magic 2021-06-10 23:10:56

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Useful features

Real time communication

Website visitors

Lead generation

Time saving

Automated responses

Real time

Time communication

Home

Live Chat Software

We use Click2Magic so that we can be available to our customers 24*7 and address their queries or problems instantly in real-time. This live chat app saves time and helped us gain more customers. We have been using this with a scope of improved user engagement, leads, and sales.

Automated responses
Real-time communication with website visitors
Lead generation
Improved sales

As of now, it has all the useful features. No cons to mention.

Advanced Dashboard where we can view and manage all chats from multiple websites under a single interface.
Archives that show the chat history of all customers and visitors
Widget settings

Improved CX and customer loyalty
Quality leads
Improved sales
Improved ROI

Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as many properties as we want. We have retained our customers and improved conversion rates without much effort. We are glad we had chosen the right tool.

Personalized conversations
CRM integration
Powerful archives

This customer support software is simple yet effective. It is one of the best productivity tools. Nothing to mention as of now. All the features work well.

Widget customization
CRM integration
Highest level of security

As mentioned, it had a positive impact on our business. We didn’t have a single visitor who did not receive support and proper attention when they needed us the most. Our chat agents can handle multiple chats at a time and route chats to other department teams because all our team members from different departments (sales, support, and marketing) can view and access the chat transcripts.

We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.

Proactive and real-time chat
Quick response time
Great at engineering website visitors and converting them into customers.
Detailed insights

Simple dashboard
Chat transcripts
Canned responses
CRM integration
AI-powered analytics

Improved response time
Improved customer satisfaction
improved brand credibility.
Improved ROI

We use this super live chat to improve our sales. It helps to avoid wait times and have personalised chats to improve sales. As a result, we have captured quality leads and improved conversion rates up to 40%. Now, we can say that we can improve it even more through Click2magic.

Click2Magic

Overview

What is Click2Magic?