What users are saying about
8 Ratings
107 Ratings
8 Ratings
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Score 9.7 out of 100
107 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Click2Magic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.8

Click2Magic

98%
5 Ratings
8.7

Zendesk Chat

87%
19 Ratings

Likelihood to Renew

Click2Magic

N/A
0 Ratings
8.0

Zendesk Chat

80%
1 Rating

Support Rating

Click2Magic

N/A
0 Ratings
8.2

Zendesk Chat

82%
4 Ratings

Likelihood to Recommend

Tvisha Systems Pvt Ltd

It is best suited for sales, marketplaces, and customer support.
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Zendesk

Zendesk Chat is suited for all the support teams that provide real-time assistance. Like if someone wants to block the debit/credit card, it is a high-priority case that needs real-time assistance. Whereas issues like close my account, and invoice request doesn't need real-time assistance, where Zendesk tickets support will be perfect.
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Pros

Tvisha Systems Pvt Ltd

  • Personalized conversations
  • CRM integration
  • Powerful archives
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Zendesk

  • Extremely fluid chat interface allows for easy communication.
  • It can be used directly on a website page or as a widget.
  • Allows the end user to translate the chat into their own native language.
  • Notifies you with pending chats via on-screen notifications and sound effects.
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Cons

Tvisha Systems Pvt Ltd

  • This live chat app is easy to use and implement. No complexity!
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Zendesk

  • Linking with a telephone, so the agent is only working on 1 channel at a time
  • More simplified way to create and use templates
  • Link users who may have provided us a new/different email from what we have on file for them
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Pricing Details

Click2Magic

Starting Price

$18 per month

Editions & Modules

Click2Magic editions and modules pricing
EditionModules
PROFESSIONAL$391
ENTERPRISE$692
ADD-ON$183

Footnotes

  1. Per Seat/Month, Billed Annually.
  2. Per Seat/Month, Billed Annually.
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $39 per month

Additional Details

Zendesk Chat

Starting Price

$11.2 per month

Editions & Modules

Zendesk Chat editions and modules pricing
EditionModules
Lite$01
Basic$142
Advanced$253
Premium$554

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0

Additional Details

The pricing above is price per user per month. You will get a discount when you opt for annual payment.

Likelihood to Renew

Tvisha Systems Pvt Ltd

No answers on this topic

Zendesk

Due to staffing issues, we have temporarily stopped offering chat as an available channel. We're also interested in the best ways to integrate chat with our FAQs and AI to provide quick responses, either during off-hours or prior to speaking with a live agent. I've also found that reporting is rather limited where some of the interesting and useful data made available and visible during the chat cannot be pulled post-chat; it would be great to pull a high-level report so we can analyze this data.
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Support Rating

Tvisha Systems Pvt Ltd

No answers on this topic

Zendesk

Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us.
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Alternatives Considered

Tvisha Systems Pvt Ltd

This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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Zendesk

I prefer Zendesk Chat (formerly Zopim) over Talkdesk, as it provides customers with written proof of their conversation and customers are able to rate the conversation once it is done. Also, it's easier to find a previous conversation in Zendesk Chat (formerly Zopim) than in Talkdesk.
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Return on Investment

Tvisha Systems Pvt Ltd

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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Zendesk

  • Positive impact - Compared to our old system, this newly updated system provides features and functionality that has increased our agent productivity and provided customer insight like we've never had before. This has resulted in fewer hold times and higher customer satisfaction.
  • Negative impact - Our reporting team still struggles with obtaining the right information from time to time with the chats. This leads to loss of productivity and more resources dedicated to reporting.
  • Positive impact - Due to Zopim's embed, we are able to more successfully place them on the appropriate self-service portals and pages, reaching a larger audience, and being more readily available to answer our client's questions. This has resulted in an increase in our self-service portal usage, driving down the phone and email support channels, which in turn reduces support costs.
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