TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClinicSense

    Score10 out of 10
    N/AClinicSense is a business management platform specifically for massage businesses, providing SOAP notes and customizable heath forms, online scheduling and appointment booking, invoicing customer / patient reminders, and no-show guard (with fee collection), as well as some marketing and loyalty features (e.g. gift cards, etc.).

    $29

    per month

    Genbook

    Score10 out of 10
    Small Businesses (1-50 employees)
    Genbook is appointment scheduling software from the company of the same name in San Francisco, California.

    $25

    Per 1 user, Per month

    Pricing
    ClinicSenseGenbook
    Editions & Modules
    Basic
    $29
    per month 1 practitioner
    Grow
    $59
    per month up to 5 practitioners
    Pro
    $99
    per month up to 10 practitioners
    Solo (annual)
    $25
    Per 1 user, Per month
    Team (annual)
    $49
    Per 2-5 users, Per month
    Company (annual)
    $83
    Per 6-12 users, Per month
    Offerings
    Pricing Offerings
    ClinicSenseGenbook
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.
    More Pricing Information
    Community Pulse
    ClinicSenseGenbook
    Considered Both Products
    ClinicSense
    No answer on this topic
    Genbook
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    ClinicSenseGenbook
    Small Businesses
    No answers on this topic
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ClinicSenseGenbook
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ClinicSenseGenbook
    Likelihood to Recommend
    ClinicSense
    ClinicSense is best suited for any practitioner, either working in a workplace setting, or any self employed practitioner who charts clients and provides scheduling online. It's less appropriate for others in the health industry that don't have applicable charts (personal trainers, nutritionists) and / or have minimal client interactions
    Incentivized
    Read full review
    Genbook
    I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
    Read full review
    Pros
    ClinicSense
    • Client charts are detailed, visual & easy to navigate
    • Customization is simple to use, allowing the program to feel more aligned
    • Provided templates for client charts are plentiful and simple to use
    Incentivized
    Read full review
    Genbook
    • Manufactured time for my more essential job duties as owner
    • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
    • Sifts out the not so serious purveyors of massage and keeps those that are.
    • Provides gift certificate purchase in increments or whole amounts. Saves me time.
    Incentivized
    Read full review
    Cons
    ClinicSense
    • It would be great for ClinicSense to appeal to a wider range of users (ie Nutritionists, Personal Trainers etc)
    Incentivized
    Read full review
    Genbook
    • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
    • Email to your book of business via Genbook is missing.
    Incentivized
    Read full review
    Usability
    ClinicSense
    No answers on this topic
    Genbook
    Genbook is an amazing online platform and easy to use and work with on the go.
    Incentivized
    Read full review
    Support Rating
    ClinicSense
    No answers on this topic
    Genbook
    Always friendly and quick to respond.
    Incentivized
    Read full review
    Implementation Rating
    ClinicSense
    No answers on this topic
    Genbook
    amazing work
    Incentivized
    Read full review
    Alternatives Considered
    ClinicSense
    ClinicSense is more geared toward Massage Therapists (in my opinion), whereas Jane targets a variety of practitioners.
    Incentivized
    Read full review
    Genbook
    AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
    Incentivized
    Read full review
    Return on Investment
    ClinicSense
    • ROI is immeasureable. I'm certain clients wouldn't book without such a seamless process of online booking with automatic emails & confirmations. It's a huge time saver by inputting charts, finding information and checking schedules. I cannot imagine running my practice without this
    Incentivized
    Read full review
    Genbook
    • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
    • People can book at all hours of day or night.
    Incentivized
    Read full review
    ScreenShots

    Genbook Screenshots

    Screenshot of Mobile Friendly Scheduling SoftwareScreenshot of New Appointment BookingsScreenshot of BookNow Scheduling WebpageScreenshot of Automated Review Collected after every serviceScreenshot of Secure Online Payments and Payment Information Capture