Cloud Softphone vs. Genesys Cloud CX
Cloud Softphone vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cloud Softphone | Mid-Size Companies (51-1,000 employees) | White-label softphone platform where you can create, test and deploy mobile and WebRTC endpoints in less than 30 minutes. Cloud Softphone is an application platform as a service (APaaS) that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in… | $49 per month | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Cloud Softphone | Genesys Cloud CX | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud Softphone | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cloud Softphone | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (407 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Cloud Softphone | Genesys Cloud CX | |
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Likelihood to Recommend | Cloud Softphone No answers on this topic | Genesys |
Pros | Cloud Softphone No answers on this topic | Genesys |
Cons | Cloud Softphone No answers on this topic | Genesys |
Likelihood to Renew | Cloud Softphone No answers on this topic | Genesys |
Usability | Cloud Softphone No answers on this topic | Genesys |
Reliability and Availability | Cloud Softphone No answers on this topic | Genesys |
Performance | Cloud Softphone No answers on this topic | Genesys |
Support Rating | Cloud Softphone No answers on this topic | Genesys |
In-Person Training | Cloud Softphone No answers on this topic | Genesys |
Online Training | Cloud Softphone No answers on this topic | Genesys |
Implementation Rating | Cloud Softphone No answers on this topic | Genesys |
Alternatives Considered | Cloud Softphone No answers on this topic | Genesys |
Contract Terms and Pricing Model | Cloud Softphone No answers on this topic | Genesys |
Scalability | Cloud Softphone No answers on this topic | Genesys |
Professional Services | Cloud Softphone No answers on this topic | Genesys |
Return on Investment | Cloud Softphone No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |