CloudBees Continuous Integration vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBees Continuous Integration
Score 9.2 out of 10
N/A
CloudBees Continuous Integration (formerly the CloudBees Jenkins Platform) is a continuous integration (CI) and continuous delivery (CD) solution that extends Jenkins. Developed for on-premise installations, CloudBees CI offers stable releases with monthly updates, as well as additional proprietary tools and enterprise features to enhance the manageability and security of Jenkins. CloudBees CI helps administrators manage growing installations due to ever-increasing teams, projects and jobs…N/A
ServiceNow DevOps
Score 8.3 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
CloudBees Continuous IntegrationServiceNow DevOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudBees Continuous IntegrationServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudBees Continuous IntegrationServiceNow DevOps
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CloudBees Continuous IntegrationServiceNow DevOps
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Docker
Docker
Score 9.2 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Docker
Docker
Score 9.2 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Docker
Docker
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudBees Continuous IntegrationServiceNow DevOps
Likelihood to Recommend
9.0
(2 ratings)
9.0
(5 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudBees Continuous IntegrationServiceNow DevOps
Likelihood to Recommend
CloudBees
For all continuous integration features like multi branch pipeline, continuous build, and deployment execution, highly customizable groovy scripting, well integration with most of repositories like SVN, GIT, etc. are some of the exceptional features which helps devOps related tasks a treat to work everyday. With some minor changes in agent configuration and handling of their configuration on master instances would reduce a lot of issues. Also, cache of maven handling on agents needs to be improved (though not related to tool but the CI pipelines). But, since this is a very mature and performant tool, we expect some out of the box functionalities to handle all such scenarios. Overall, the tool works wonders because of its highly customizable features.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
CloudBees
  • Customer Support
  • Solutions engineering
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
CloudBees
  • File or Workspace Management
  • Agent configurations at master level
  • Better Support for issues in product
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Support Rating
CloudBees
Support seems very unreachable from my experience. They handle cases if developers are facing issues, support seems to be very limited. It's not like other tools in a market where every mail is being taken priority and responses are sent. We see a lack in this particular aspect when it comes to CloudBees Jenkins Platform.
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ServiceNow
No answers on this topic
Alternatives Considered
CloudBees
CloudBees Jenkins Support is on par with the other enterprise tools we're currently using. It has performed well enough that we've adopted the product and placed it in the critical path of our software delivery pipelines.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
CloudBees
  • Positive - Handles number of requests
  • Positive - Customizations of pipelines helps integrate many type of frameworks
  • Negative - Cache management on agents for dependencies downloaded
  • Positive - credential management helps reduce configurations to be done for each project job at manual level
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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ScreenShots