CloudCall vs. Telonium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Telonium
Score 8.8 out of 10
N/A
Telonium is a telephony and VoIP software solution from Telonium.
$25
per month
Pricing
CloudCallTelonium
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Call Recording
$9
per month + $0.25/hr of storage.
Virtual Extension
$15
per month
Regular Extension
$25
per month
Offerings
Pricing Offerings
CloudCallTelonium
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudCallTelonium
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallTelonium
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
Telonium
8.7
3 Ratings
6% above category average
Hosted PBX8.03 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings9.03 Ratings
User templates9.02 Ratings8.03 Ratings
Call reports9.03 Ratings9.03 Ratings
Directory of employee names7.53 Ratings8.73 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
Telonium
9.1
3 Ratings
8% above category average
Answering rules9.03 Ratings8.73 Ratings
Call recording9.53 Ratings9.33 Ratings
Call park7.53 Ratings9.03 Ratings
Call screening7.53 Ratings9.33 Ratings
Message alerts8.03 Ratings9.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
Telonium
9.1
3 Ratings
10% above category average
Video conferencing7.52 Ratings9.33 Ratings
Audio conferencing8.03 Ratings8.73 Ratings
Video screen sharing7.01 Ratings9.33 Ratings
Instant messaging7.53 Ratings9.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
Telonium
8.8
3 Ratings
6% above category average
Mobile app for iOS8.53 Ratings9.03 Ratings
Mobile app for Android9.01 Ratings8.73 Ratings
Best Alternatives
CloudCallTelonium
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallTelonium
Likelihood to Recommend
8.5
(3 ratings)
9.0
(3 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudCallTelonium
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
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Telonium
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
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Telonium
  • The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
  • We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
  • I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
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Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
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Telonium
  • It should include video
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Support Rating
CloudCall
Customer support is always responsive and timely.
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Telonium
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
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Telonium
Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
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Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
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Telonium
  • We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased.
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ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd