Cloudera Distribution Hadoop (CDH), discontinued vs. Trustpilot

Cloudera Distribution Hadoop (CDH) does a lot of things really well - especially on the analytical front. That being said the product is quite expensive. There are seemingly numerous applications that do the same thing on the functional level that are much more cost effecient for enterprise teams. If I were recommending this to a colleague I would let them know the product will absolutely be able to get the job done for their use case, but there are more efficient options

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Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.

• Solid and robust set of integrations
• Easy to use and easy to deploy across the enterprise
• Reliability - never lost any info
• Simple and clean interface

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• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

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• The price is quite high competitively speaking
• Hard to learn more robust functions and custom options without experience

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• Allow you to highlight sections of the review and respond
• Stop reviews from unverified purchasers
• Searching for a review can sometimes be hit or miss

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It's expensive and customer service is not the best.

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Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!

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I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

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In terms of functionality there's not much difference, both get the job done. Amazon was more cost-efficient for our team, but this could vary depending on the size of the business. One thing I did notice was that Cloudera seemed to management and spit out our deployments faster than AWS.

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Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

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• Saves time by automating typically manual processes (data management, lifecyle AI etc)
• Quick deployments and analytics allow for faster time-to-value

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• Helps us to determine what our customers care about.
• We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info