CloudTalk vs. ICR Evolution
CloudTalk vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
CloudTalk | ICR Evolution | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
CloudTalk | ICR Evolution | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CloudTalk | ICR Evolution | |
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Small Businesses | Nextiva Contact Center Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | ICR Evolution | |
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Likelihood to Recommend | 10.0 (45 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | ICR Evolution | |
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Likelihood to Recommend | CloudTalk.io | ICR Evolution No answers on this topic |
Pros | CloudTalk.io | ICR Evolution No answers on this topic |
Cons | CloudTalk.io | ICR Evolution No answers on this topic |
Likelihood to Renew | CloudTalk.io | ICR Evolution No answers on this topic |
Usability | CloudTalk.io | ICR Evolution No answers on this topic |
Support Rating | CloudTalk.io | ICR Evolution No answers on this topic |
Alternatives Considered | CloudTalk.io | ICR Evolution No answers on this topic |
Return on Investment | CloudTalk.io | ICR Evolution No answers on this topic |
ScreenShots | CloudTalk Screenshots |