Item: CloudTalk
Rating: 9
Author: Verified User

Overall Satisfaction with CloudTalk

Use Cases and Deployment Scope

Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully manage our voice operations, such as answering regular customer calls to provide medical care, as well as outbound sales calls for our health care plan.

Pros and Cons

Pros

call recording.
user and operator management.
call and daily statistics.

Cons

call summary notes.
administrative access besides normal users and operators.
their windows application could be improved.

Return on Investment

we answered more than 5000 calls without any problems.
cheapest solution for the number of features.

Alternatives Considered

Twilio, Aircall and Talkdesk

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Likelihood to Recommend

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

CloudTalk Feature Ratings

Comments

Please log in to join the conversation

Great value for money!