Overall Satisfaction with CloudTalk
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Do you think CloudTalk delivers good value for the price?
Are you happy with CloudTalk's feature set?
Did CloudTalk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of CloudTalk go as expected?
Would you buy CloudTalk again?
In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.