Overall Satisfaction with CloudTalk
CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
- Very useful and easy to set up, ideal for inbound.
CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple levels of functionality.
Do you think CloudTalk delivers good value for the price?
Are you happy with CloudTalk's feature set?
Did CloudTalk live up to sales and marketing promises?
Did implementation of CloudTalk go as expected?
Would you buy CloudTalk again?
CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.
CloudTalk Feature Ratings
3 - Sales and Marketing
1 - Minimal requirement
- Useful for inbound calls
- You get a main number to be able to publish
- Useful for call other countries
It is working and affordable
Evaluating CloudTalk and Competitors
- Product Features
- Product Usability
We are a Startup and therefore we need to watch the expenditure, so price is imperative.
- Implemented in-house
Change management was minimal - Minimal required, it was for 3 users
- Hubspot integration was clunky, but manageable.
I got the help I needed when I needed it.
Support cares about my success
No, and I did not think we needed it as the solution is straightforward for what we need.
We are relatively simple users and therefore it is very easy for us, and I cannot give a higher score as we have not really tested the limitations.
Easy to use
Quick to learn
Feel confident using
- Click to call is great
- Integration with Hubspot
- Call recording
Yes, but I don't use it