CloudTalk

CloudTalk

CloudTalk

65 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 9.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$20 per user/month (invoiced annually)

Pricing

CloudTalk

Editions & Modules

CloudTalk Starter: $20.00
per user/month (invoiced annually)
CloudTalk Essential: $25.00
per user/month (invoiced annually)
CloudTalk Expert: $40.00
per user/month (invoiced annually)
CloudTalk Custom: -
per user or company/month (invoiced annually)

Offerings

Pricing Offerings
CloudTalk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	CloudTalk
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Helpful? Verified User Executive Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Manager Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Helpful? Ayman Ahmed Medical Sales Representative Chose CloudTalk CloudTalk is much more economical, simple to set up, and the trial month was quite helpful in ensuring that it was exactly what we required. Aircall can definitely do a lot more, but I'm not sure what, and I don't think we need it because we're not a large company with various … Incentivized Helpful? Verified User Executive Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Helpful? Verified User Executive Chose CloudTalk Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Manager Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User C-Level Executive Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Customer support Pro Ease of use
Top Cons	Minus Mobile app Minus Good service Minus Id number

Features

CloudTalk

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 45 Ratings 16% above category average
Agent dashboard	10.045 Ratings
Validate callers	9.840 Ratings
Outbound response	9.941 Ratings
Call forwarding	9.940 Ratings
Click-to-call (CTC)	9.839 Ratings
Warm transfer	9.631 Ratings
Predictive dialing	10.025 Ratings
Interactive voice response	9.929 Ratings
REST APIs	9.630 Ratings
Call scripts	9.225 Ratings
Call tracking	9.436 Ratings
Multichannel integration	9.930 Ratings
CRM software integration	9.936 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 9.9 42 Ratings 18% above category average
Inbound call routing	9.936 Ratings
Omnichannel inbound routing	9.929 Ratings
Recording	9.938 Ratings
Quality management	9.934 Ratings
Call analytics	9.940 Ratings
Historical reporting	9.937 Ratings
Live reporting	9.935 Ratings
Customer surveys	9.927 Ratings
Customer interaction analytics	9.926 Ratings

Best Alternatives
	CloudTalk
Small Businesses	Bright Pattern Contact Center Score 9.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 9.8 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.2 out of 10
All Alternatives	View all alternatives

User Ratings
	CloudTalk
Likelihood to Recommend	10.0 (45 ratings)
Likelihood to Renew	8.2 (1 ratings)
Usability	7.7 (5 ratings)
Support Rating	3.6 (11 ratings)
Implementation Rating	8.2 (1 ratings)

User Testimonials
	CloudTalk
Likelihood to Recommend	CloudTalk.io Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review
Pros	CloudTalk.io It's extremely simple to install and integrate Their smart dialer option reduces time spent typing in number and helps make more calls It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made Incentivized Zak Weller Senior Recruitment Specialist Read full review
Cons	CloudTalk.io A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review
Likelihood to Renew	CloudTalk.io It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review
Usability	CloudTalk.io CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review
Support Rating	CloudTalk.io They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review
Alternatives Considered	CloudTalk.io It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review
Return on Investment	CloudTalk.io For a similar price it is not necessary to manage so many cell phone accounts Unlike basic telephony. It is possible to have more control of the interactions with our clients. For administrators it allows better control of commercial actions or the corresponding area for communication issues PR Pablo Ritchie Product Manager Read full review
ScreenShots	CloudTalk Screenshots