CloudTalk vs. Pointel DCCM
CloudTalk vs. Pointel DCCM
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A |
CloudTalk | Pointel DCCM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | Pointel DCCM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CloudTalk | Pointel DCCM | |
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Small Businesses | Nextiva Contact Center Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | Pointel DCCM | |
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Likelihood to Recommend | 10.0 (45 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | Pointel DCCM | |
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Likelihood to Recommend | CloudTalk.io | Pointel No answers on this topic |
Pros | CloudTalk.io | Pointel No answers on this topic |
Cons | CloudTalk.io | Pointel No answers on this topic |
Likelihood to Renew | CloudTalk.io | Pointel No answers on this topic |
Usability | CloudTalk.io | Pointel No answers on this topic |
Support Rating | CloudTalk.io | Pointel No answers on this topic |
Alternatives Considered | CloudTalk.io | Pointel No answers on this topic |
Return on Investment | CloudTalk.io | Pointel No answers on this topic |
ScreenShots | CloudTalk Screenshots | Pointel DCCM Screenshots |