CLOUDWORK|PRO vs. SAP Field Service Management

It covers all standard functionalities one business is looking for there jobs and outages to be planned using skills , dispatching, scheduling, Time and material and activities with Smartforms along with the review processes All type of outages can be taken care in terms of predictive maintainance, preventive or emergency or onsite job repair process etc

• In my experience, SAP Field Service Management is user friendly
• SAP Field Service Management has good integration with c4c and s4
• In my experience, SAP Field Service Management has easy configuration

Incentivized

• In my opinion, there is room for improvement for SAP Field Service Management to be More user friendly
• I think there is room for improvement for SAP Field Service Management to be More offline

Incentivized

Though it is good tool but still having issues with stability and need good amount of technical support to implement. The Industry still do not have good resource available for supporting this product. SAP should provide lighter user manuals/ set up documents. The ones which are already there looks very complex and requires lot of time to go through

Incentivized

Rigidity in screen enhancements. It very much relies on smarts forms which is good but it lacks the features like Inspection rounds which is more data driven for Inspections.

Incentivized

Support is not very good. Actually one way to support this product is to have flexible and robust support. As it is a relatively new product and continuously evolving so it is better that SAP provide quick support on issues which may feel are trivial.

Incentivized

I haven't worked with others.

Incentivized

• Better usability for dispatchers and technicians
• Faster and more clear service for Customers
• Increase in revenue from Service

Incentivized