CoConstruct vs. ConnectWise PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CoConstruct
Score 6.7 out of 10
N/A
CoConstruct, from Buildertrend since the November 2021 acquisition, is a custom builder & remodeler software. It allows users to enter data once and have that information flow through the estimate, specs, selections, bids, proposals, change orders, and budgets, including to and from QuickBooks. In addition, CoConstruct includes scheduling and 3-way communication between builder, client, and trade partners. Everything is captured via email and texting. Login isn't required for…
$49
per month
ConnectWise PSA
Score 7.5 out of 10
Small Businesses (1-50 employees)
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Pricing
CoConstructConnectWise PSA
Editions & Modules
Ramp
$49
per month
Plus 5
$299
per month
Plus 10
$399
per month
Plus 15
$499
per month
Subscription
$35.00
Per Tech Per Month
Offerings
Pricing Offerings
CoConstructConnectWise PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCoConstruct pricing is based on active job sites that have client access online, which means it is adaptable to builders & remodelers businesses. This means that there are an unlimited amount of projects available for estimates and proposals, so that customers only pay when they win a contract. Also built into the pricing are a myriad of services: a dedicated implementation coach, free estimate & scheduling templates based on industry best practices from successful builders and the NAHB, unlimited storage and users, software branded with the customer's logo, unlimited amount of warranty projects, and unlimited phone & email support. The vendor offers a money-back guarantee that is good for the first 90 days of service.
More Pricing Information
Features
CoConstructConnectWise PSA
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CoConstruct
-
Ratings
ConnectWise PSA
4.1
82 Ratings
63% below category average
Organize and prioritize service tickets00 Ratings4.882 Ratings
Expert directory00 Ratings3.247 Ratings
Subscription-based notifications00 Ratings5.355 Ratings
ITSM collaboration and documentation00 Ratings3.562 Ratings
Ticket creation and submission00 Ratings3.482 Ratings
Ticket response00 Ratings4.681 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
CoConstruct
-
Ratings
ConnectWise PSA
3.7
76 Ratings
70% below category average
External knowledge base00 Ratings2.762 Ratings
Internal knowledge base00 Ratings4.772 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
CoConstruct
-
Ratings
ConnectWise PSA
4.3
79 Ratings
55% below category average
Customer portal00 Ratings4.174 Ratings
IVR00 Ratings4.220 Ratings
Social integration00 Ratings4.227 Ratings
Email support00 Ratings4.874 Ratings
Help Desk CRM integration00 Ratings4.370 Ratings
Best Alternatives
CoConstructConnectWise PSA
Small Businesses
Procore
Procore
Score 8.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Oracle Aconex
Oracle Aconex
Score 6.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Oracle Aconex
Oracle Aconex
Score 6.5 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CoConstructConnectWise PSA
Likelihood to Recommend
6.9
(14 ratings)
2.1
(113 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(25 ratings)
Usability
-
(0 ratings)
7.4
(25 ratings)
Availability
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
1.0
(7 ratings)
Support Rating
9.8
(10 ratings)
4.5
(20 ratings)
Online Training
-
(0 ratings)
5.0
(8 ratings)
Implementation Rating
-
(0 ratings)
1.0
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
-
(0 ratings)
1.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CoConstructConnectWise PSA
Likelihood to Recommend
Buildertrend
Having the ability to completely manage a project from start to finish with one app is super helpful. The time reporting feature (when it works correctly) is a nice added bonus as it allows employees to switch from one task to another on the same project or to another project and task with ease, aiding in the accounting process of the total project. This was helpful for running analytics to see where we were spending too much time on certain tasks, thus allowing us to assess any training needs.
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ConnectWise
You absolutely need a full time individual on this program to manage it properly. It is likely a powerful application. However, you have to know how all the disparate parts interact with the other content in the application. How they actually interface with your businesses operation applications (really check this one out as it only seems to play nice with Microsoft suites based on our experience.) and decide how much time and additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs
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Pros
Buildertrend
  • The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
  • Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.
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ConnectWise
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
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Cons
Buildertrend
  • Internal Communication - CoConstruct lacks the ability to tag-team members for internal communication using @mentions or any other means. This has been crippling for us and forced us to use alternative software for communicating among our team members.
  • Pipeline Management - CoConstruct's lead-tracking system feels clunky and hard to navigate and doesn't provide a pipeline view that's easy to navigate. We have moved our Pipeline Management outside of CoConstruct to make it easier for our sales team to track leads.
  • CRM - CoConstruct doesn't offer anything for customer follow-up after projects are completed. This, in addition to the lack of an effective pipeline system, has led to our decision to use Hubspot as our CRM. Moving projects into CoConstruct for Design and back our after Production.
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ConnectWise
  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
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Likelihood to Renew
Buildertrend
No answers on this topic
ConnectWise
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
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Usability
Buildertrend
No answers on this topic
ConnectWise
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
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Reliability and Availability
Buildertrend
No answers on this topic
ConnectWise
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
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Performance
Buildertrend
No answers on this topic
ConnectWise
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
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Support Rating
Buildertrend
The support staff is brilliant; they don't operate on Australian time, so you can't just dial up support when you need it. The response times are quick, and the staff is knowledgeable. They are also well versed in most of the differences between buildings in the US and the building in Australasia. Despite their funny accents and strange use of the English language, we get by just fine!
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ConnectWise
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
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Online Training
Buildertrend
No answers on this topic
ConnectWise
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
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Implementation Rating
Buildertrend
No answers on this topic
ConnectWise
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
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Alternatives Considered
Buildertrend
Products like Procore and PlanGrid are geared towards projects with huge projects teams, multiple stakeholders and dozens of subcontractors. CoConstruct can be used for projects big and small (value) and also with small project teams or large projects teams. For small partial renovation or addition projects CoConstruct is a good more cost effective option.
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ConnectWise
ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer tickets, account information, sales pipeline, and HR.
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Scalability
Buildertrend
No answers on this topic
ConnectWise
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
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Return on Investment
Buildertrend
  • It made time recording much easier and much more reliable
  • With its GPS feature, we would be able to track when an employee left a job to help ensure accurate time recording
  • Having the ability to give the homeowners their own custom home building app to watch the progress helped to put us ahead of the game in the industry
  • Running job cost reports as easily as CoConstruct allows helped to curb some of our administrative fees
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ConnectWise
  • The positive impact is no one has to return to the office to look at notes - they can look up the support ticket on their laptop, tablet, or phone.
  • The positive impact on ROI is keeping all of your support tickets organized in one spot and multiple techs can update them.
  • The positive impact on ROI is that you have happier customers as you can update the support tickets no matter where you are at
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ScreenShots

CoConstruct Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

ConnectWise PSA Screenshots

Screenshot of Service Ticket ExampleScreenshot of Ticket TemplateScreenshot of Work Plan TemplateScreenshot of Calendar TimeScreenshot of Meeting InvitesScreenshot of My Calendar