CoConstruct vs. SAP Field Service Management

Having the ability to completely manage a project from start to finish with one app is super helpful. The time reporting feature (when it works correctly) is a nice added bonus as it allows employees to switch from one task to another on the same project or to another project and task with ease, aiding in the accounting process of the total project. This was helpful for running analytics to see where we were spending too much time on certain tasks, thus allowing us to assess any training needs.

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SAP Field Service Management fits our SAP EAM strategy and natively integrates with our landscape. SAP Field Service Management works well with all of our short cycle work that is primarily executed by our internal work force, but we did not use SAP Field Service Management for our long cycle work. Initially SAP Field Service Management did not fit our needs, but we will look to re-evaluate - since there has been substantial improvements with Crowd Service.

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• The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
• Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.

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• In my experience, SAP Field Service Management is user friendly
• SAP Field Service Management has good integration with c4c and s4
• In my experience, SAP Field Service Management has easy configuration

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• Internal Communication - CoConstruct lacks the ability to tag-team members for internal communication using @mentions or any other means. This has been crippling for us and forced us to use alternative software for communicating among our team members.
• Pipeline Management - CoConstruct's lead-tracking system feels clunky and hard to navigate and doesn't provide a pipeline view that's easy to navigate. We have moved our Pipeline Management outside of CoConstruct to make it easier for our sales team to track leads.
• CRM - CoConstruct doesn't offer anything for customer follow-up after projects are completed. This, in addition to the lack of an effective pipeline system, has led to our decision to use Hubspot as our CRM. Moving projects into CoConstruct for Design and back our after Production.

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Independently Invited by TrustRadius

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• In activities and sub activities
• Sync between all the environments
• Development functions must be same in mobile , ui and windows app

Though it is good tool but still having issues with stability and need good amount of technical support to implement. The Industry still do not have good resource available for supporting this product. SAP should provide lighter user manuals/ set up documents. The ones which are already there looks very complex and requires lot of time to go through

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Invited by TrustRadius (TR) on Vendor's Behalf

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SAP Field Service Management has definitely very nice interface and mobile application. Also thanks to advanced business rules we can automate a lot of processes and many AI functionalities can be used to help dispatchers, technicians and service team in their work. It also has strong integration capabilities (using e.g. SAP CPI or Proaxia Connector).

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Independently Invited by TrustRadius

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The support staff is brilliant; they don't operate on Australian time, so you can't just dial up support when you need it. The response times are quick, and the staff is knowledgeable. They are also well versed in most of the differences between buildings in the US and the building in Australasia. Despite their funny accents and strange use of the English language, we get by just fine!

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Independently Invited by TrustRadius

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Support is not very good. Actually one way to support this product is to have flexible and robust support. As it is a relatively new product and continuously evolving so it is better that SAP provide quick support on issues which may feel are trivial.

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Products like Procore and PlanGrid are geared towards projects with huge projects teams, multiple stakeholders and dozens of subcontractors. CoConstruct can be used for projects big and small (value) and also with small project teams or large projects teams. For small partial renovation or addition projects CoConstruct is a good more cost effective option.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I haven't worked with others.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• It made time recording much easier and much more reliable
• With its GPS feature, we would be able to track when an employee left a job to help ensure accurate time recording
• Having the ability to give the homeowners their own custom home building app to watch the progress helped to put us ahead of the game in the industry
• Running job cost reports as easily as CoConstruct allows helped to curb some of our administrative fees

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have digitalized and standardized the process

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info