TrustRadius: an HG Insights company

CocoFax vs. OpenText XM Fax

Save this comparison

Save this comparison

CocoFax

1 Reviews and Ratings

OpenText XM Fax

19 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CocoFax

    Score9 out of 10
    		N/ACocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and others. It offers an alternative to fax machines for individual users, allowing them to fax from Google (Google Drive, Docs, Sheets), Microsoft (Word, PPT…) and email to fax (Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. …

    $7.99

    per month

    OpenText XM Fax

    Score10 out of 10
    Small Businesses (1-50 employees)
    		XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services. According to the vendor, one of the main benefits of using XM Fax…N/A
    Pricing
    CocoFaxOpenText XM Fax
    Editions & Modules
    Lite
    $7.99
    per month
    Basic
    $12.99
    per month
    Premium
    $19.99
    per month
    Business
    $29.99
    per month
    Enterprise
    Let's talk
    Unlimited Team Members
    No answers on this topic
    Offerings
    Pricing Offerings
    CocoFaxOpenText XM Fax
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional DetailsAll of our products come with a 30-day money back guarantee, if it doesn't work for you.—
    More Pricing Information
    Best Alternatives
    CocoFaxOpenText XM Fax
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    OpenText XM Fax
    Score10 out of 10
    No answers on this topic
    Enterprises
    OpenText XM Fax
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CocoFaxOpenText XM Fax
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (9 ratings)
    User Testimonials
    CocoFaxOpenText XM Fax
    Likelihood to Recommend
    CocoFax
    No answers on this topic
    OpenText
    XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place
    Incentivized
    Jon Loane
    Senior Engineer
    Read full review
    Pros
    CocoFax
    No answers on this topic
    OpenText
    • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
    • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
    • XM Fax provided onsite sales support for sales and technical training.
    Incentivized
    Mark Detwiler
    Technical Specialist Team Lead
    Read full review
    Cons
    CocoFax
    No answers on this topic
    OpenText
    • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
    Lucy Kang
    Senior IT Business Analyst
    Read full review
    Alternatives Considered
    CocoFax
    No answers on this topic
    OpenText
    XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.
    Dorothy Spencer
    Lead IT Specialist for PBI Bank, Inc. (Headquarter location)
    Read full review
    Return on Investment
    CocoFax
    No answers on this topic
    OpenText
    • I m not sure on pricing or how XMedius is pricing solutions now
    • Cloud-based / vs On-Prem I think my vote always goes for on Prem
    • ROI (not my field)
    Verified User
    Read full review
    ScreenShots

    CocoFax Screenshots

    Screenshot of Try CocoFax’s 14 days free trial. You will get a free fax number from CocoFax. In fact, you can even choose your own fax number.Once you are done with the sign up process, you will be taken to your CocoFax dashboard. You can also access this dashboard through any computer just by logging into your account on CocoFax’s website.Screenshot of You can click Setting Fax Cover to customize your fax cover, and click the Setting icon for other settings such as the Retry option.Screenshot of To send a fax, you will have to click on the ‘NEW FAX’ button on the corner of the dashboard. This will open a fax creation popup. You can draft your fax here.Screenshot of Once the ‘Send Fax’ popup has opened, you can create your fax by filling these fields: In the ‘To’ field, enter the fax number of the receiver. If you want to add a note ot the fax, you can add it in the ‘Subject’ field. You can also add a cover page to the fax if you wish. This page will appear as the first page on the receiver’s end. Lastly and most importantly, attach the document that you wish to fax. You can not only fax pdf from computer, but CocoFax supports almost all popular formats for this purpose, including: doc, docx, xls, xlsx, png, jpg.Screenshot of Once you have created the fax, you can hit on ‘Send Now’ button. CocoFax will dial the receiver’s fax machine and transmit your fax.Screenshot of send fax: countrycode + fax number + cocofax.net

    OpenText XM Fax Screenshots

    Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (Device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).