Likelihood to Recommend
Cognizant Cloud 360 is very well suited for cloud integration of modern, common software among users of a wide spectrum of proficiency levels. The user interface is well designed and intuitive, and all common software tools have existing implementation tools and intuitive platforms for cloud migration.
Cognizant Cloud 360 is not as useful when most users are highly technically competent and use specialized, less common software tools that are to be migrated to the cloud platform. Cognizant is technically sound, but maybe not as much as some established competitors (Microsoft, IBM, Oracle, etc) and also may not have familiarity with lesser-known software applications. Read full review
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Read full review Pros Very good customer service team. Very responsive to inquiries, and willing to collaboratively develop solutions to software Platform integration challenges. Very intuitive user interface. Layout for various tools and settings is well-conceived and implemented, and the software is ultimately very easy to navigate for even novice users. Customizable resource library. The platform makes it easy to select tools that are needed without forcing you to subscribe to additional tools that are not needed. Read full review license management Integrate with other tools Dashboards Change Management - impact analysis Gal Avraham
Manager, IT and Information Security Division
Read full review Cons Could improve in agility in the delivery life cycle. When customer demands change and abrupt changes in resources and configuration are required, the change order process is not as quick as desired. Advanced technical competence and knowledge of a wide variety of specialized software applications is a bit lacking. Relative to some competitor software from Oracle, Microsoft, IBM, or HP, Cognizant isn’t as technically inclined and ready to handle issues with less common software tools. Not as forthcoming with status updates as some competitors. In cases of interruptions or upcoming updates, Cognizant doesn’t disclose timely and detailed information unless it is specifically requested by the user. Read full review They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side. Read full review Support Rating
Support is very timely and thorough in their responses to inquiries, and also is very willing to help in finding collaborative solutions to any technical challenges. Overall, the only negative is they may not be as equipped or ready to proactively handle some more customized requests as a more established competitor would be. This is more of a reflection of the software than the support team.
Read full review Alternatives Considered
Cognizant Cloud 360 has more of a modern look to it and most of the same functionality. I prefer the layout of Cognizant as I find it more intuitive for a variety of users, but Microsoft’s is also pretty well laid out. Microsoft is more established and has more experience in integrating a wide variety of applications, and so is more ready and equipped to handle less common application cloud integration.
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BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use
for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us.
at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Read full review Return on Investment Cognizant Cloud 360 has saved on overall hardware costs, as many resources have been migrated to the cloud platform and local storage and hardware systems are no longer needed. There was an initial period of negative return as the migration was occurring, as some applications were interrupted, which in turn interrupted the flow of projects and inhibited the timely allocation of resources. Another positive return can be measured in time savings, as users can more easily access applications from the central cloud source versus various locally customized network locations. Read full review Saved license allocated to inactive users Allow better negotiation Gal Avraham
Manager, IT and Information Security Division
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