Combodo iTop vs. Freshdesk
Combodo iTop vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Combodo iTop | N/A | Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution. | $0 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
Combodo iTop | Freshdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Combodo iTop | Freshdesk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Combodo iTop | Freshdesk | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||||||||
Change management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
|
Combodo iTop | Freshdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Combodo iTop | Freshdesk | |
---|---|---|
Likelihood to Recommend | 9.7 (3 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Combodo iTop | Freshdesk | |
---|---|---|
Likelihood to Recommend | Combodo | Freshworks Inc |
Pros | Combodo | Freshworks Inc |
Cons | Combodo | Freshworks Inc |
Likelihood to Renew | Combodo No answers on this topic | Freshworks Inc |
Usability | Combodo No answers on this topic | Freshworks Inc |
Reliability and Availability | Combodo No answers on this topic | Freshworks Inc |
Performance | Combodo No answers on this topic | Freshworks Inc |
Support Rating | Combodo No answers on this topic | Freshworks Inc |
In-Person Training | Combodo No answers on this topic | Freshworks Inc |
Online Training | Combodo No answers on this topic | Freshworks Inc |
Implementation Rating | Combodo No answers on this topic | Freshworks Inc |
Alternatives Considered | Combodo | Freshworks Inc |
Contract Terms and Pricing Model | Combodo No answers on this topic | Freshworks Inc |
Scalability | Combodo No answers on this topic | Freshworks Inc |
Return on Investment | Combodo | Freshworks Inc |
ScreenShots |