iTop vs. Syncro

It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.

Incentivized

SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use

Incentivized

• Open source
• Issue Tracking
• Integrations

Incentivized

• Due to the cloud based platform, we could scale the based on our needs relatively with ease.
• We also utilized the auto billing features which were convenience.
• The consolidation of both RMM and RSA decreased the amount of software we needed.
• Also, the user friendliness of the platform allowed employees to use easy.

Incentivized

• CSV import tools for any data.
• Data synchronization.
• Graphical impact analysis.

Incentivized

• Better project management
• Ability to create teams

Incentivized

Too expensive for what it is and the lack of support and bug fixes is annoying

Incentivized

You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.

Incentivized

Much easier to learn and use

Incentivized

• Has tickets that report requests and bugs .
• Has documentation that covers official extensions.
• Customizable CMDB.
• Guidelines.

Incentivized

• The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
• Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
• The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.

Incentivized