Comcast Business VOIP (VoiceEdge) vs. Infobip

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comcast Business VOIP (VoiceEdge)
Score 5.3 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Infobip
Score 8.0 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
Pricing
Comcast Business VOIP (VoiceEdge)Infobip
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comcast Business VOIP (VoiceEdge)Infobip
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Comcast Business VOIP (VoiceEdge)Infobip
Top Pros
Top Cons
Features
Comcast Business VOIP (VoiceEdge)Infobip
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
6.5
6 Ratings
23% below category average
Infobip
-
Ratings
Hosted PBX5.74 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.04 Ratings00 Ratings
User templates4.34 Ratings00 Ratings
Call reports8.75 Ratings00 Ratings
Directory of employee names6.96 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
6.0
6 Ratings
32% below category average
Infobip
-
Ratings
Answering rules5.16 Ratings00 Ratings
Call recording6.15 Ratings00 Ratings
Call park6.15 Ratings00 Ratings
Call screening6.16 Ratings00 Ratings
Message alerts6.56 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
6.0
2 Ratings
31% below category average
Infobip
-
Ratings
Video conferencing8.01 Ratings00 Ratings
Audio conferencing6.02 Ratings00 Ratings
Instant messaging4.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Comcast Business VOIP (VoiceEdge)
4.5
6 Ratings
60% below category average
Infobip
-
Ratings
Mobile app for iOS4.35 Ratings00 Ratings
Mobile app for Android4.74 Ratings00 Ratings
Best Alternatives
Comcast Business VOIP (VoiceEdge)Infobip
Small Businesses
OpenPhone
OpenPhone
Score 9.3 out of 10
Telegram
Telegram
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Telegram
Telegram
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Telegram
Telegram
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Comcast Business VOIP (VoiceEdge)Infobip
Likelihood to Recommend
4.5
(6 ratings)
8.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
8.0
(1 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Comcast Business VOIP (VoiceEdge)Infobip
Likelihood to Recommend
Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
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Infobip
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
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Pros
Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
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Infobip
  • Trans SMS
  • WhatsApp for Business
  • Marketing automation
  • Dashboards
  • Great Customer Success team
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Cons
Comcast Business
  • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
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Infobip
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
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Likelihood to Renew
Comcast Business
No answers on this topic
Infobip
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
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Usability
Comcast Business
No answers on this topic
Infobip
Infobip gradually introduces things sometimes which is difficult to implement
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Support Rating
Comcast Business
Very helpful and quick
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Infobip
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
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Implementation Rating
Comcast Business
No answers on this topic
Infobip
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
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Alternatives Considered
Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Infobip
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
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Return on Investment
Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
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Infobip
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
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ScreenShots