Comidor vs. Pega Customer Service

When you are in a big company and different departments need to collaborate on a big project, Comidor can help as it offers collaboration and at the same time BPM! Start a project, create your workflow, set your milestones and input tasks and work packages. Everything is linked and attached with this project! Comment when it is needed and communicate with your co-workers. Also, you can set automated tasks to save time!

Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.

Incentivized

• Project planning with Gantt chart (workpackages creation) or ready-to-use workflows
• Kanban boards to handle tasks
• Process Dashboards with charts and metrics
• Process monitoring with filters, tags and status

• Easy to contact
• Responds very quickly
• Provides accurate information

Incentivized

• No ready to go templates
• No forum

• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

Incentivized

We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job

Incentivized

• Increased our productivity
• Increased our profits
• Minimized human error

• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

Incentivized