TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Comm100
Score 8.2 out of 10
N/A
Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…
$39
per month per user
Deeplink
Score 7.4 out of 10
N/A
Deeplink, a Swiss company, offers their eponymous AI chatbot, boasting an easy-to-use visual editor that puts users in full control of the dialogue with customers. Users can choose questions and answers, and see how they help the bot find the content that customers want.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
Comm100DeeplinkYellow.ai
Editions & Modules
Booking
$14
per month per user
AI Copilot
$29
per month per user
Live Chat Startup
$39
per month per agent
Ticketing & Messaging
$59
per month per user
Live Chat Plus
$69
per month per agent
AI Insights
$100
per month
Live Chat Ultra
Contact Sales
per month per user
AI Agent
Contact Sales
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Comm100DeeplinkYellow.ai
Free Trial
YesNoYes
Free/Freemium Version
NoNoYes
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeNo setup feeNo setup feeOptional
Additional Details——Contact vendor for pricing information.
More Pricing Information
Best Alternatives
Comm100DeeplinkYellow.ai
Small Businesses
Gist
Gist
Score 9.5 out of 10
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Comm100DeeplinkYellow.ai
Likelihood to Recommend
8.2
(2 ratings)
-
(0 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
-
(0 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
Comm100DeeplinkYellow.ai
Likelihood to Recommend
Comm100
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Pros
Comm100
  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
AW
Allan Wade
Associate Sales Manager
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
Comm100
  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Usability
Comm100
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
No answers on this topic
Support Rating
Comm100
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
No answers on this topic
Alternatives Considered
Comm100
After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
RR
Rob Rasmussen
Sr. Manager, Web & Visual Design
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
Comm100
  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
AW
Allan Wade
Associate Sales Manager
Read full review
Deeplink.ai
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots

Comm100 Screenshots

Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis