What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Well suited for customers with an ambition to create a unique offering and are willing to invest into implementing this. Not well suited for customers that just want a standard eCommerce/eShop platform without much customization.
Jan Eickmann | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Spryker Cloud Commerce OS
7.7
Product catalog & listings
commercetools
8.0
Spryker Cloud Commerce OS
8.1
Product management
commercetools
7.0
Spryker Cloud Commerce OS
6.9
Bulk product upload
commercetools
9.0
Spryker Cloud Commerce OS
8.0
Branding
commercetools
9.0
Spryker Cloud Commerce OS
7.8
Product variations
commercetools
5.0
Spryker Cloud Commerce OS
8.4
Website integration
commercetools
9.0
Spryker Cloud Commerce OS
Visual customization
commercetools
6.0
Spryker Cloud Commerce OS
7.6
Mobile storefront
commercetools
Spryker Cloud Commerce OS
8.4
CMS
commercetools
Spryker Cloud Commerce OS
6.1

Online Shopping Cart

commercetools
7.5
Spryker Cloud Commerce OS
8.1
Abandoned cart recovery
commercetools
6.0
Spryker Cloud Commerce OS
8.2
Checkout user experience
commercetools
9.0
Spryker Cloud Commerce OS
8.1

Online Payment System

commercetools
7.0
Spryker Cloud Commerce OS
8.1
eCommerce security
commercetools
7.0
Spryker Cloud Commerce OS
8.1

eCommerce Marketing

commercetools
7.7
Spryker Cloud Commerce OS
7.6
Promotions & discounts
commercetools
8.0
Spryker Cloud Commerce OS
8.1
Personalized recommendations
commercetools
7.0
Spryker Cloud Commerce OS
7.9
SEO
commercetools
8.0
Spryker Cloud Commerce OS
6.8

eCommerce Business Management

commercetools
6.6
Spryker Cloud Commerce OS
8.3
Multi-site management
commercetools
9.0
Spryker Cloud Commerce OS
8.2
Order processing
commercetools
9.0
Spryker Cloud Commerce OS
8.6
Inventory management
commercetools
6.0
Spryker Cloud Commerce OS
7.6
Shipping
commercetools
6.0
Spryker Cloud Commerce OS
8.2
Custom functionality
commercetools
3.0
Spryker Cloud Commerce OS
8.7

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Allows individual extensions for individual customer cases
  • Provides a wealth of standardized modules for various business cases
  • Drives innovation and encourages customers to think beyond standard usage
Jan Eickmann | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • No extensive CMS or PIM sytem integrated
  • It is key to have access to experieinced developers who can handle the system
Rob Peters | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.4
Based on 8 answers
Really depends on the user group. For developers, I would give an 8, as the available resources (bootcamp, documentation, certification) are pretty good and the experience to work with Spryker is satisfying and let us concentrate on the features. But this comes with higher complexity than other PHP e-commerce systems have and with a high learning curve.For back-office users, it could be more structured, and a lot of functionality is barely usable within the back office, especially with higher amounts of data. For example, attaching a company user to a company is nearly impossible when the system has more than a few thousand companies. All in all, the back office could be simpler and more workflow-oriented.
Alberto Assmann | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.7
Based on 8 answers
[Support] is very good, it is easy to communicate bugs to the support team and get feedback when they are fixed in German or English.
Monica Vazquez | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Higher flexibility, modern technology, web development standards combined with enterprise functionality
Florian Wassel | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Brand awareness and visability for our brand
  • Google ranking
  • Already we saw lots of new request for quotations from potential new customers over our new site
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

commercetools
8.0
Spryker Cloud Commerce OS
8.1

Usability

commercetools
Spryker Cloud Commerce OS
7.4

Support Rating

commercetools
Spryker Cloud Commerce OS
7.7

Add comparison