What users are saying about
1 Ratings
189 Ratings
1 Ratings
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Score 8 out of 100
189 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Squarespace

Squarespace is perfect for a small to midsize business that wants a website that's easy to manage all on their own. An enterprise level company should definitely look toward other platforms to meet their needs, but Squarespace can be a great fit for many other businesses. The decision should be based on the features and functionality you need. Many businesses just need a website that's reliable, simple, and professional
Bryan Hume | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Squarespace
Product catalog & listings
commercetools
8.0
Squarespace
Product management
commercetools
7.0
Squarespace
Bulk product upload
commercetools
9.0
Squarespace
Branding
commercetools
9.0
Squarespace
Product variations
commercetools
5.0
Squarespace
Website integration
commercetools
9.0
Squarespace
Visual customization
commercetools
6.0
Squarespace

Online Shopping Cart

commercetools
7.5
Squarespace
Abandoned cart recovery
commercetools
6.0
Squarespace
Checkout user experience
commercetools
9.0
Squarespace

Online Payment System

commercetools
7.0
Squarespace
eCommerce security
commercetools
7.0
Squarespace

eCommerce Marketing

commercetools
7.7
Squarespace
Promotions & discounts
commercetools
8.0
Squarespace
Personalized recommendations
commercetools
7.0
Squarespace
SEO
commercetools
8.0
Squarespace

eCommerce Business Management

commercetools
6.6
Squarespace
Multi-site management
commercetools
9.0
Squarespace
Order processing
commercetools
9.0
Squarespace
Inventory management
commercetools
6.0
Squarespace
Shipping
commercetools
6.0
Squarespace
Custom functionality
commercetools
3.0
Squarespace

Security

commercetools
Squarespace
8.9
Role-based user permissions
commercetools
Squarespace
8.9

Platform & Infrastructure

commercetools
Squarespace
8.3
API
commercetools
Squarespace
8.0
Internationalization / multi-language
commercetools
Squarespace
8.7

Web Content Creation

commercetools
Squarespace
8.8
WYSIWYG editor
commercetools
Squarespace
8.8
Code quality / cleanliness
commercetools
Squarespace
8.8
Admin section
commercetools
Squarespace
9.0
Page templates
commercetools
Squarespace
9.3
Library of website themes
commercetools
Squarespace
9.0
Mobile optimization / responsive design
commercetools
Squarespace
9.3
Publishing workflow
commercetools
Squarespace
7.6
Form generator
commercetools
Squarespace
8.3

Web Content Management

commercetools
Squarespace
7.5
Content taxonomy
commercetools
Squarespace
8.5
SEO support
commercetools
Squarespace
8.0
Bulk management
commercetools
Squarespace
6.2
Availability / breadth of extensions
commercetools
Squarespace
6.1
Community / comment management
commercetools
Squarespace
8.5

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Squarespace

  • Very robust how-to and troubleshooting guides – if you're trying to do something specific, a quick google search will lead you to a writeup by Squarespace of exactly the issue you're trying to solve. Comparing this to competitors where you're more or less on your own, Squarespace makes you feel confident that you can make any change you'd want.
  • Well-designed template sites – you'd have to try very hard to create an ugly site when you've got such robust templates to work with. Plus design fundamentals like ample white space and color palettes are built in to the design process.
  • Lots of options – Squarespace has beautifully-designed add-ons that clients ask for (such as adding a dynamic map to their site which shows their shop's location). These options require no jury-rigging and dovetail with the design of the site.
  • Unbreakable web design – there is no way to break your site, unlike with competitors where you're trying to cobble together plug-ins to make your site function how you'd want it.
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Squarespace

  • The editing experience is VERY slow. Every time you switch in or out of an editor (page content, styles, etc), Squarespace takes 3-5 seconds to load, which is not a deal-breaker, but definitely annoying.
  • There's still no "real" way to set a background color on a given section. You can fake it by using a background image, which works, but what if you want a light background? Squarespace automatically makes the text white for any section, regardless of how bright the background is.
  • It's frustrating that Squarespace hasn't implemented some sort of variable system for fonts and colors. If you decide to change fonts or colors, you have to go around and update it in 50 million different places, which is a huge pain.
Andrew Folts | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

Squarespace

Squarespace 10.0
Based on 4 answers
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Emily Muhoberac | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Squarespace

Squarespace 10.0
Based on 3 answers
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
Mandy Cramer | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Squarespace

Squarespace 10.0
Based on 2 answers
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
Angela Skees | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Squarespace

The ease of use was a massive plus in Squarespace's side. I have limited knowledge of HTML and web development. Squarespace won simply because of its user-friendliness and the low barrier to entry when it comes to creating a good looking website. Every alternative that I looked at was either more expensive or required more knowledge than I possessed.
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Squarespace

  • My clients are very happy with the results they're getting from their websites.
  • They don't really manage the sites themselves, so can't really speak to the ease of use for them. However, I find it relatively easy to build good looking sites for them. This in turn makes it economical for them.
  • Making changes and updating their sites can be done relatively quickly. We can embed whatever elements they need, like video.
  • We can easily manage updates to their on-site SEO.
Robbin Block | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Squarespace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Squarespace
8.9

Likelihood to Renew

commercetools
Squarespace
10.0

Usability

commercetools
Squarespace
10.0

Support Rating

commercetools
Squarespace
10.0

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