Squarespace Reviews

Limits: There are design elements that are easier to create with other platforms, but you can usually find workarounds on Squarespace.

Price: An all-inclusive platform comes with a higher price tag, but it is well worth the investment.

The new, 7.1 version of Squarespace is, at the moment, a step backward from 7.0 and missing some key features.

Squarespace Campaigns integration is lacking (cannot join a mailing list from a contact form).

A CRM feature in the backend would be amazing.

The ability for my clients to log into a personal dashboard would be amazing, too.

Drag and drop interface is not as intuitive as it was when it first launched. It's a bit more challenging to use than, say, Weebly.

Its ecommerce functionality isn't as robust as something like Shopify.

Setting up grids or sections isn't as easy to do as other tools.

Changing templates to see how content may look isn't seamless.

Honestly I have yet to see a drawback, at least for my organization.

Adding more business cases for different templates

More integrations for email, social, lead gen platforms

Cheaper price on domains since they could purchased elsewhere and then forwarded to the website.

We would love to be able to add pop-up modules as a default option, without having to add additional code.

The site sometimes gets very laggy and working on the site gets slow/frustrating. We would like the option to perhaps work offline and push all edits live at once.

The editing experience is VERY slow. Every time you switch in or out of an editor (page content, styles, etc), Squarespace takes 3-5 seconds to load, which is not a deal-breaker, but definitely annoying.

There's still no "real" way to set a background color on a given section. You can fake it by using a background image, which works, but what if you want a light background? Squarespace automatically makes the text white for any section, regardless of how bright the background is.

It's frustrating that Squarespace hasn't implemented some sort of variable system for fonts and colors. If you decide to change fonts or colors, you have to go around and update it in 50 million different places, which is a huge pain.

I could see an experienced designer being frustrated by the limitations of Squarespace compared to an open platform like WordPress.

Sometimes it's difficult to make quick edits in the website builder because you don't know where the functionality resides. For example, you can make some edits to your nav bar by clicking on the nav bar, but you can make others by going through a series of menus. This is easily resolved by watching the tutorials, but can be frustrating for new users.

My biggest complaint about Squarespace is particularly about the shipping rates controls in the Commerce plans. Squarespace does not allow you to assign different shipping costs to different products. You can set up different costs for different levels of shipping (for example, Ground, Express, Overnight, etc.). But if you have two different products that are different sizes and weights you cannot independently assign each of them a different cost for Ground shipping. All products have to have the same price for Ground, the same price for expedited, etc. It is incredibly frustrating. This one deficiency alone has actually been enough to have prompted me into looking for alternative platforms for my e-commerce site. If you sell multiple products of varying sizes and weights and you intend to charge you customers shipping, then be aware of this beforehand. If you only sell digital products, or products that don't vary much in size or weight, or you intend to offer free shipping on everything then this will not be as big a deal for you.

Squarespace offers excellent help services via live chat, but in the years that I've used it I get the sense that recommendations from users are taken seriously. I've made numerous recommendations for enhancements and fixes over the years and I know other people that have as well. However what I continue to see from Squarespace is development of new product offerings that aren't necessarily in line with their core product offering, and not much in the way of making what they already offer much better. There are certain things that should be prioritized by their development team but I don't get the sense that these are taken seriously. Of course this is just my guess as I don't work there but it's important to remember that perception is reality to those who are perceiving.

As much as Squarespace makes integrations easy, they still have along way to go with regards to being recognized by many other platforms as integration worthy. Very often I come across services that offer integrations with web design platforms and Squarespace is not one of them. I'm not sure why this is but I wish Squarespace would do a better job of working with these other companies to have integrations with them.

Pricing: While not too prohibitive, Squarespace hosting may be more than the average user may want to spend on hosting, especially if building their own website from scratch. However, if looking for a quick, good looking website that is easy to manage, Squarespace is the way to go.

Almost cookie-cutter Templates: when developing using the Squarespace auto-generated website builder, the templates provided look somewhat generic. If looking for a functional website that looks nice, Squarespace will do the trick. If looking for a quick, but more customized look, this might not be the way to go.

ability to duplicate blocks in builder

ability to save blocks in builder

file upload manager / Images etc

Does not support OAuth2 for federated access; this would be an extremely useful feature for company internal websites or reducing sign-up friction

Personal plan is quite pricy and limited

Templates have limited customisability

If you have a problem, customer service plays a game of keep-away! With only the option to chat or email, the contact person at Squarespace changes every time. So... everytime you have a question or response to a querie, you get a new person who doesn't have the thorough history. Squarespace says they share the information... but the representative would need to actually read the history and I don't believe they do.

If you don't auto-renew (which I don't like as I want to acknowledge this purchase every year), your account may go dead in an instant. To get things sorted out, you enter Customer keep-away and it can be days before a resolution is made.... Days!

Customer care..again... The turnaround time for a response has been no shorter than 24 hours! A ridiculous amount of time in this day and age. If you ask a question during the email thread, it will cost you another 24 hours.

The marketing for their product touts a quick and efficient response time for customer care. This is simply not true for the average, smaller client.

If one is not familiar with website developement, it can be daunting to create a site, even if you use their templates. Since there is no live person to answer immediate questions, you must watch (and re-watch) their videos. Some times there is a question they haven't answered with a video and it is hard to resolve this with only chats or email.

Interface: Sometimes I have problems with their interface not saving or working correctly. For example, the photo editor tool sometimes locks up and crashes causing me to lose work.

Picture Integration: Sometimes it is unclear how to manipulate cropping and sizing of pictures so they look right on the website.

Some layouts are difficult to customize.

The design process is a little clunky at times and takes some getting used to.

It's a little more expensive than some other web builders.

An even more basic plan would be welcomed for people looking for just a simple gallery to host w/o the bells and whistles.

I'd like to see Squarespace suggest the optimal layout/design based on my content.

Sometimes the design options are scarce when we are looking to re-designed the website

While building the website, the platform can run slower than usual

There can be improvement on the frequently asked questions/help section. Some of the resolutions are generic and sometimes we need to look elsewhere for a workaround

Limited template options

Difficult to edit the UI of a site beyond provided templates

Can be more difficult to use than Wix or Weebly

The search tool is helpful, but lacks an ability to sort your results. Maybe it's just the tool we're using, but it's a feature I would like to have.

When adding custom images to your site, the image size requirements could be easier to understand.

The mobile app to help write blog posts on the site lacks some of the functionality of the desktop version.

SEO suggestions

Email newsletter with web tips and software updates

Referral incentive

I think it would be nice if they had a recommended amount of words for each box in the template. When I imported some of text it did not have the same look as the template because I had too little or too much. I had to gauge by making changes and keep going back to review.

Using the customization tools to build my webpage was hard. There were some areas that made total sense and others that made no sense at all. My husband has some experience with this stuff, so I brought him in to have him look over the UI with me. Together, we figured it out, but I felt like some features were unnecessarily hard to use.

Blog hosting is not as robust as WordPress

Online shop is emerging

HIPAA compliance for online therapy could be really robust if allowed to grow

Cover pages! I’d like to be able to add custom CSS

Reminders to publish new content

Higher capacity for audio