Compeat, with Ctuit Radar vs. ShipperHQ

Compeat is very well suited for large, sit down dining restaurants and can be too much for smaller scale establishments.

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ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.

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• It is a reliable accounting system, I like the fact that all transactions are recorded and not possible to change it after it is posted.
• Inventory is very useful and you can scan items to help with the counting.
• DSR are pulled automatically from our POS System
• Bank Reconciliation is pretty easily be done and the bank extract can be imported into the system, Compeat matches transaction automatically.

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• It is easy to batch process orders.
• It quickly calculates rates to compare.
• It is easy to keep track of orders for future review.

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• Reporting Reporting Reporting
• Customer Service
• Lack of AUTO IMPORT FEATURE TO ACCOUNTING SOFTWARE

• The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
• I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
• I would also like to see the option for adding shipping rules if shipping management was integrated.

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I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.

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Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Much better and more willing to "build" a product that works for our company.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.

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• It helps us keep our costs manageable, we can keep our theoretical costs within 1% of our actual costs.
• Creating shopping lists and par levels makes purchasing less daunting and saves hours in time.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
• ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
• One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info