ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.
November 12, 2019
ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ShipperHQ
ShipperHQ is being used in our organization to solve the problem of providing accurate shipping rates across all our dynamic products. Since our products are large but not very heavy, it's nice to be able to set up custom carrier rules to make sure our customers are getting the best rate, while also keeping our shipping profitable. They also have a fantastic team to help set up the application itself and help the customer understand how to set up all the custom box sizes, etc.
Pros
- Accurate real-time shipping rates through a number of different carriers.
- Custom dimensional rules for one-off, and odd product packaging sizes.
- Shipping groups to help streamline the shipping of similar sized boxes or use of free shipping, etc.
Cons
- Some of the features are a little hard to understand how to set up properly - like dimensional rules.
- Would be nice if they provided the ability to print labels directly from within the app.
- We've managed to successfully provide accurate real-time shipping rates through FedEx while remaining profitable.
We only used BigCommerce's native real-time quote generator before this and it was only for international rates. ShipperHQ was able to help us get quickly set up with real-time rates for all FedEx services. I haven't looked into any alternatives.
ShipperHQ Feature Ratings
Using ShipperHQ
1 - I am the only one using ShipperHQ, I manage our eCommerce website and all related software and services.
1 - One should have a rudimentary understanding of shipping best practices and a firm grasp on business logic.
- Accurate real-time shipping rates.
- Custom box sizes.
- Dimensional Rules.
- Our utilization of ShipperHQ is pretty standard without anything unexpected.
- We plan on setting up USPS as an option.
- Hiding FedEx as an option if a package is being shipped to a PO box.
ShipperHQ Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I first installed the app I wasn't able to understand how to apply the dimensional rules to custom box sizes. After a short 15-minute call with their support team, I was quickly able to see in BigCommerce where the shipping logs were and see what boxes each product was shipped in.
Using ShipperHQ
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Consistent Convenient Feel confident using | None |
- Setting up our website
- Installing FedEx carrier through the API
- Setting up custom box sizes
- Dimensional Rules
- Carrier Rules
Comments
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