Item: ShipperHQ
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ShipperHQ is being used in our organization to solve the problem of providing accurate shipping rates across all our dynamic products. Since our products are large but not very heavy, it's nice to be able to set up custom carrier rules to make sure our customers are getting the best rate, while also keeping our shipping profitable. They also have a fantastic team to help set up the application itself and help the customer understand how to set up all the custom box sizes, etc.

Pros and Cons

Accurate real-time shipping rates through a number of different carriers.
Custom dimensional rules for one-off, and odd product packaging sizes.
Shipping groups to help streamline the shipping of similar sized boxes or use of free shipping, etc.

Some of the features are a little hard to understand how to set up properly - like dimensional rules.
Would be nice if they provided the ability to print labels directly from within the app.

Return on Investment

We've managed to successfully provide accurate real-time shipping rates through FedEx while remaining profitable.

Alternatives Considered

We only used BigCommerce's native real-time quote generator before this and it was only for international rates. ShipperHQ was able to help us get quickly set up with real-time rates for all FedEx services. I haven't looked into any alternatives.

Other Software Used

BigCommerce, Trustpilot, Mailchimp, Canva

Likelihood to Recommend

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.

Users and Roles

1 - I am the only one using ShipperHQ, I manage our eCommerce website and all related software and services.

Support Headcount Required

1 - One should have a rudimentary understanding of shipping best practices and a firm grasp on business logic.

Business Processes Supported

Accurate real-time shipping rates.
Custom box sizes.
Dimensional Rules.

Innovative Uses

Our utilization of ShipperHQ is pretty standard without anything unexpected.

Future Planned Uses

We plan on setting up USPS as an option.
Hiding FedEx as an option if a package is being shipped to a PO box.

Likelihood to Renew

10

I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.

Support Rating

10

Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.

ShipperHQ Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

No

Exceptional Examples of ShipperHQ Support

When I first installed the app I wasn't able to understand how to apply the dimensional rules to custom box sizes. After a short 15-minute call with their support team, I was quickly able to see in BigCommerce where the shipping logs were and see what boxes each product was shipped in.

Usability

8

I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Consistent Convenient Feel confident using	None

Easy Tasks

Setting up our website
Installing FedEx carrier through the API
Setting up custom box sizes

Difficult Tasks

Dimensional Rules
Carrier Rules

ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.

Overall Satisfaction with ShipperHQ