ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.
November 12, 2019

ShipperHQ is highly functional, has a great customer service team, and is fairly easy to set up.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ShipperHQ

ShipperHQ is being used in our organization to solve the problem of providing accurate shipping rates across all our dynamic products. Since our products are large but not very heavy, it's nice to be able to set up custom carrier rules to make sure our customers are getting the best rate, while also keeping our shipping profitable. They also have a fantastic team to help set up the application itself and help the customer understand how to set up all the custom box sizes, etc.
  • Accurate real-time shipping rates through a number of different carriers.
  • Custom dimensional rules for one-off, and odd product packaging sizes.
  • Shipping groups to help streamline the shipping of similar sized boxes or use of free shipping, etc.
  • Some of the features are a little hard to understand how to set up properly - like dimensional rules.
  • Would be nice if they provided the ability to print labels directly from within the app.
  • We've managed to successfully provide accurate real-time shipping rates through FedEx while remaining profitable.
We only used BigCommerce's native real-time quote generator before this and it was only for international rates. ShipperHQ was able to help us get quickly set up with real-time rates for all FedEx services. I haven't looked into any alternatives.
ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.

Using ShipperHQ

1 - I am the only one using ShipperHQ, I manage our eCommerce website and all related software and services.
1 - One should have a rudimentary understanding of shipping best practices and a firm grasp on business logic.
  • Accurate real-time shipping rates.
  • Custom box sizes.
  • Dimensional Rules.
  • Our utilization of ShipperHQ is pretty standard without anything unexpected.
  • We plan on setting up USPS as an option.
  • Hiding FedEx as an option if a package is being shipped to a PO box.
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.

ShipperHQ Support

Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When I first installed the app I wasn't able to understand how to apply the dimensional rules to custom box sizes. After a short 15-minute call with their support team, I was quickly able to see in BigCommerce where the shipping logs were and see what boxes each product was shipped in.

Using ShipperHQ

I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
None
  • Setting up our website
  • Installing FedEx carrier through the API
  • Setting up custom box sizes
  • Dimensional Rules
  • Carrier Rules