Great software, but it can be limited in some ways.
June 28, 2019

Great software, but it can be limited in some ways.

Nick Hunter | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ShipperHQ

We use ShipperHQ to provide live shipping rates on our BigCommerce retail platform. This allows us to provide expedited shipping options to customers who opt not to use our flat rate ground method. It also allows us to set up different shipping options for our Canadian customers, which is a huge help.
  • ShipperHQ makes providing live shipping rates fairly easy.
  • It also integrates pretty seamlessly into our BigCommerce platform.
  • It requires little to no maintenance. There are other third-party apps that we've used that require constant supervision, but ShippHQ is a set it and forget type app.
  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Honestly, we have not had to use any alternative software to provide live shipping rates, so I do not have any experience with other products to compare it to. ShipperHQ was included with our BigCommerce Enterprise package, and we have been using them ever since without issue. As stated before, the only thing ShipperHQ really lacks is a good shipping platform to actually manage shipments.
We like ShipperHQ for what it is which is-- more or less a live shipping rate calculator. It works well in our BigCommerce platform. But unfortunately, it lacks the shipping management ability to print labels and manage shipments and orders. This makes us have to use a third-party shipping app. This isn't the end of the world, but it would be much easier if we could just do it all from one place.