TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Conceptboard

    Score7.6 out of 10
    N/AConceptboard is a collaboration software built for teams of any size. Its primary features are project management, team whiteboards, integration into business workflows, and real-time collaboration.N/A

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Pricing
    ConceptboardHelp Lightning
    Editions & Modules
    No answers on this topic
    Enterprise
    $75,000
    per year per installation
    Offerings
    Pricing Offerings
    ConceptboardHelp Lightning
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Community Pulse
    ConceptboardHelp Lightning
    Considered Both Products
    Conceptboard
    No answer on this topic
    Help Lightning
    No answer on this topic
    Key User Insights
    Would buy again
    81%
    Would buy again
    17 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    18 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    18 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    No answers on this topic
    Implementation went as expected
    82%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Best Alternatives
    ConceptboardHelp Lightning
    Small Businesses
    Lucid Visual Collaboration Suite
    Score9 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Lucid Visual Collaboration Suite
    Score9 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Miro
    Score9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConceptboardHelp Lightning
    Likelihood to Recommend
    2.6
    (21 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ConceptboardHelp Lightning
    Likelihood to Recommend
    Conceptboard
    Well suited - 1. Whiteboarding, brainstorming, designing, workshops, etc. 2. Templates - Pretty good repository of ready-to-use templates esp for project management, agile, etc. Less appropriate - 1. Anything that requires integration with existing enterprising software - limitations like no integration with Jira, Asana, etc. 2. Embedding anything related to images, videos, etc. The embed is not very smooth, it lags, and sometimes straight out doesn't work 3. Image search - Many competitors provide this feature and hence Conceptboard lacks here
    Incentivized
    Read full review
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Pros
    Conceptboard
    • Great user interface that's very intuitive and easy to use. This is an important aspect of collaboration, brainstorming sessions often involve a lot of people coming from different functions who may not be too familiar with these tools
    • Allows users to see real-time changes and actions done by others from sticky notes/comments down to their cursor movements
    • Lets users add/attach files and annotate/comment on each directly on the board which skips the hassle of having to look at files using different programs/platforms and referencing on the board
    Incentivized
    Read full review
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Cons
    Conceptboard
    • The sticky note tool glitches and behaves as if it were moving on a grid.
    • PDF upload tool does not work fast. Maybe a PDF merge algorithm could be added.
    • The selection area is not visible when dragging the eraser tool.
    Read full review
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Alternatives Considered
    Conceptboard
    Miro is a superior product with more capabilities and better suited for advanced users. We selected Conceptboard as a short-term solution that was low-cost compared to Miro but allowed users to create boards. Once users are versed in Conceptboard, they are better off using Miro which has more integration, better capabilities, and is overall a more complete product.
    Incentivized
    Read full review
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Return on Investment
    Conceptboard
    • I can say that this tool is unique since its impact on our work team has been one of the best we have ever had since it allows us to exchange ideas in one place through boards, which is more fun with the video call function
    Incentivized
    Read full review
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.