ConnectWise Asio vs. Mojo Helpdesk

It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.

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For a small business it is a very good value.

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• contacting the right person from a company
• showing sells opportunities
• showing all lost and won opps

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• Lacks integration with several of the popular tools in our stack.
• Doesn't have as many AI tools as you would expect.
• ServiceNow has many more modules for customizing.

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Independently Invited by TrustRadius

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Being able to have the cross platform workflows and functionality is key, no more having 8 softwares connected to ConnectWise, but one that does it all will make it way more usable as there's one program, one interface etc. Learning multiple softwares can be hard for some people as people will have a hard time knowing what does what

Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.

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Price and customer service.

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• We noticed a 13 percent higher ROI on customers when we moved to this less expensive option.
• Technicians were able solve tickets faster than before due to the ease of navigation.
• Customer satisfaction rose from 95% on average to 96.7%.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info