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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise Automate

    Score8.4 out of 10
    N/AConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

    $700

    IBM Guardium

    Score9.1 out of 10
    N/AIBM Guardium is IBM's data security posture management solution, that aims to offer organizations comprehensive visibility, actionable insights and real-time controls to help users comply with regulations, preserve privacy and secure sensitive data no matter where it is stored.N/A
    Pricing
    ConnectWise AutomateIBM Guardium
    Editions & Modules
    Agents
    $1.00-$6.00
    per month/per agent
    Implementation Fee
    $700
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise AutomateIBM Guardium
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is dependent based on data source environment.
    More Pricing Information
    Community Pulse
    ConnectWise AutomateIBM Guardium
    Considered Both Products
    ConnectWise
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    18 Answers
    99%
    Would buy again
    77 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    19 Answers
    97%
    Delivers good value for the price
    61 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    20 Answers
    94%
    Happy with the feature set
    73 Answers
    Lived up to sales and marketing promises
    85%
    Lived up to sales and marketing promises
    11 Answers
    94%
    Lived up to sales and marketing promises
    50 Answers
    Implementation went as expected
    73%
    Implementation went as expected
    11 Answers
    95%
    Implementation went as expected
    63 Answers
    Features
    ConnectWise AutomateIBM Guardium
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise Automate and IBM Guardium
    Feature
    ConnectWise Automate
    8.5
    1 Ratings
    18% above category average
    IBM Guardium
    -
    Ratings
    Virtualization monitoring8.01 Ratings00 Ratings
    IT Asset Discovery9.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise Automate and IBM Guardium
    Feature
    ConnectWise Automate
    7.4
    22 Ratings
    4% above category average
    IBM Guardium
    -
    Ratings
    Remote monitoring10.022 Ratings00 Ratings
    Network device monitoring8.021 Ratings00 Ratings
    Activity Monitoring8.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise Automate and IBM Guardium
    Feature
    ConnectWise Automate
    7.8
    22 Ratings
    15% above category average
    IBM Guardium
    -
    Ratings
    Patch Management10.021 Ratings00 Ratings
    Policy-based automation9.022 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise Automate and IBM Guardium
    Feature
    ConnectWise Automate
    8.0
    1 Ratings
    13% above category average
    IBM Guardium
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access8.01 Ratings00 Ratings
    Mobile device access5.01 Ratings00 Ratings
    Virtual device access8.01 Ratings00 Ratings
    Multiple-display support9.01 Ratings00 Ratings
    Multiple concurrent sessions8.01 Ratings00 Ratings
    Data Security Posture Management (DSPM)
    Comparison of Data Security Posture Management (DSPM) features of ConnectWise Automate and IBM Guardium
    Feature
    ConnectWise Automate
    -
    Ratings
    IBM Guardium
    8.1
    1 Ratings
    0% above category average
    Shadow & Dark Data Identification00 Ratings7.31 Ratings
    Data Access & Entitlement Mapping00 Ratings8.21 Ratings
    Security Posture Assessment & Risk Prioritization00 Ratings9.11 Ratings
    Non-Intrusive, Agentless Scanning00 Ratings8.21 Ratings
    Data Lineage and Flow Tracking00 Ratings8.21 Ratings
    Automated Remediation Workflows00 Ratings8.21 Ratings
    Real-Time Data Detection and Response (DDR)00 Ratings8.21 Ratings
    AI-Ready Security Guardrails00 Ratings7.31 Ratings
    Automated Compliance Mapping00 Ratings8.21 Ratings
    Best Alternatives
    ConnectWise AutomateIBM Guardium
    Small Businesses
    Panda Systems Management
    Score7.2 out of 10
    No answers on this topic
    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConnectWise AutomateIBM Guardium
    Likelihood to Recommend
    10.0
    (59 ratings)
    9.5
    (68 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    7.4
    (5 ratings)
    Usability
    9.0
    (5 ratings)
    5.6
    (34 ratings)
    Performance
    3.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (14 ratings)
    4.5
    (5 ratings)
    Online Training
    9.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    4.5
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    6.4
    (1 ratings)
    User Testimonials
    ConnectWise AutomateIBM Guardium
    Likelihood to Recommend
    ConnectWise
    I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
    Incentivized
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    IBM
    IBM Guardium DP is suitable for monitoring, auditing, data discovery, vulnerability analysis, and risk detection and investigation in relational and non-relational databases, cloud database services, indexed databases, and non-relational databases as well. IBM Guardium DPR is appropriate for supporting the process of detecting anomalous behavior in accessing sensitive data, helping to optimize the work of cybersecurity analysts or data team analysts by providing the data officer within our organization with insight into compromised users, compromised databases, or file servers containing sensitive data.
    Read full review
    Pros
    ConnectWise
    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Incentivized
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    IBM
    • Provides complete monitoring of data access and usage activities.
    • Provides customizable security controls and policies that help us meet compliance and regulatory requirements.
    • Uses advanced algorithms and machine learning to detect abnormal behavior patterns.
    • Helps us protect sensitive and confidential data by controlling access.
    • Integrates easily with other security systems and tools.
    Incentivized
    Read full review
    Cons
    ConnectWise
    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Incentivized
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    IBM
    • Cleanup the menu bar- way too many items.
    • Ktap support for newer O/S. Recently, I have had to open support tickets to get the most recent support for the RHEL Kernel.
    • Also, upgrading agents to V12 doesnt not have the same Flex or exact match for KTAP as 11.5. You would think V12 would have the same Kernel support as 11.5. Clients are moving to V12.
    Incentivized
    Read full review
    Likelihood to Renew
    ConnectWise
    The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
    Incentivized
    Read full review
    IBM
    It is a perfect system to detect problems that we do not see manually, it is light, with a very simple learning curve and with great protection of our data, we will use it forever.
    Incentivized
    Read full review
    Usability
    ConnectWise
    Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
    Incentivized
    Read full review
    IBM
    This software is not the easiest to use in all work environments, each department has some difficulties accessing and managing some functions, it can be considered a complex softy, but I consider it necessary to have it in the company due to its security qualities of warm cans, it offers exactly what it promises but with a little difficulty in its configuration.
    Incentivized
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    Performance
    ConnectWise
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Support Rating
    ConnectWise
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Incentivized
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    IBM
    There has been great support coming from IBM. It is easy to use and a great way to keep our data secure. I would recommend this to other possible users and if I were to move companies, I would recommend we use this there too. Thank you
    Incentivized
    Read full review
    Online Training
    ConnectWise
    The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
    Incentivized
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    IBM
    No answers on this topic
    Implementation Rating
    ConnectWise
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Alternatives Considered
    ConnectWise
    I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
    Incentivized
    Read full review
    IBM
    IBM Security Guardium has extended capabilities of automatically locating databases and assessing the vulnerabilities and configuration flaws in them. IBM Security Guardium stacks up against other products due to the additional features that can be easily added to your IT systems after installation. Additionally, Guardium has the ability to monitor a mainframe database environment which makes it the best choice!
    Incentivized
    Read full review
    Scalability
    ConnectWise
    No answers on this topic
    IBM
    Only a few users in our shop for now
    Incentivized
    Read full review
    Return on Investment
    ConnectWise
    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Incentivized
    Read full review
    IBM
    • Security and monitoring are important in a financial institution
    • Constant visibility and auditing of companies is easy with IBM Guardium.
    • la seguridad y monitored es important en una entidad financiera
    • la visibilidad y auditoria constante de empresas es facil con IBM Guardium
    Incentivized
    Read full review
    ScreenShots

    ConnectWise Automate Screenshots

    Screenshot of Monitor: Find problemsProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    IBM Guardium Screenshots

    Screenshot of the IBM Guardium Data Protection dashboard showing all the features. One click can take you to databases or to data analytics.Screenshot of IBM Guardium Data Protection: The S-TAP and GIM Dashboard gives real-time visibility into the health and performance of S-TAPs. It is used to track the status of different S-TAP versions, see database activity across inspection engines, and view detailed insights by operating system.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.Screenshot of IBM Guardium DSPM: Discovery, Classification & Threat Monitoring - Automate cloud data security with discovery, classification, and continuous threat monitoring. This offers a unified view of sensitive data across cloud workloads (AWS, Azure, GCP) and SaaS (SharePoint, OneDrive, Slack, Google Drive, Jira, Confluence and more), understand its risk level, and ensure ongoing protection and compliance.