ConnectWise Automate vs. NetVizura NetFlow Analyzer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
NetVizura NetFlow Analyzer
Score 7.6 out of 10
Mid-Size Companies (51-1,000 employees)
NetVizura NetFlow Analyzer, from Soneco, is designed to help network admins with network traffic monitoring, analysis and reporting. The vendor says their solution enables users to do the following: Monitor network bandwidth on routers and interfaces Monitor custom traffic on IP subnets and IP subnets groups Monitor end user traffic (username based) Quickly get insight into traffic structure (top talkers) by hosts, services, protocols, conversations, QoS,…N/A
Pricing
ConnectWise AutomateNetVizura NetFlow Analyzer
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateNetVizura NetFlow Analyzer
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice is based on the number of processed flows. No limitations on the number of user, interfaces etc.
More Pricing Information
Community Pulse
ConnectWise AutomateNetVizura NetFlow Analyzer
Top Pros
Top Cons
Features
ConnectWise AutomateNetVizura NetFlow Analyzer
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
NetVizura NetFlow Analyzer
-
Ratings
Remote monitoring7.221 Ratings00 Ratings
Network device monitoring5.120 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
NetVizura NetFlow Analyzer
-
Ratings
Patch Management5.920 Ratings00 Ratings
Policy-based automation6.921 Ratings00 Ratings
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ConnectWise AutomateNetVizura NetFlow Analyzer
Small Businesses
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Score 9.1 out of 10
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Medium-sized Companies
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Score 9.1 out of 10
Intermapper
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Score 8.6 out of 10
Enterprises

No answers on this topic

Cisco Prime LAN Management (discontinued)
Cisco Prime LAN Management (discontinued)
Score 7.6 out of 10
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User Ratings
ConnectWise AutomateNetVizura NetFlow Analyzer
Likelihood to Recommend
7.5
(58 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
7.0
(4 ratings)
-
(0 ratings)
Performance
3.0
(4 ratings)
-
(0 ratings)
Support Rating
7.0
(14 ratings)
-
(0 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AutomateNetVizura NetFlow Analyzer
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
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Soneco
The capacity planning was a big help in our company as we grew the number of connected locations. Grow or die is pretty much the business model of today but that growth is only as good as the network it travels on. Being able to recommend appropriate network requirements is a big deal in our line of business.
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Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
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Soneco
  • Ease of use
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Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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Soneco
  • At this point, I don't have any suggestion for improvements.
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Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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Soneco
No answers on this topic
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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Soneco
No answers on this topic
Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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Soneco
No answers on this topic
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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Soneco
No answers on this topic
Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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Soneco
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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Soneco
No answers on this topic
Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
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Soneco
Easier to use
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Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
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Soneco
  • As I mentioned in a previous statement, the capacity planning was the big thing. In our line of business, speed is everything. Customers hate to be slowed down so having the appropriate network connections is a must.
  • Anomaly Detection with the threshold based alerting has made our network team more proactive in stopping things before they can really affect the company.
  • Productivity with the use of monitoring conversations and amount of used bandwidth has helped weed out the works versus the campers.
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ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

NetVizura NetFlow Analyzer Screenshots

Screenshot of Interface traffic monitoring in NetVizuraScreenshot of IP subnet traffic monitoring in NetVizuraScreenshot of Investigating flow records in NetVizuraScreenshot of Setting top talker number per node in NetVizuraScreenshot of End user traffic monitoring in NetVizuraScreenshot of Dashboard overview in NetVizura