ConnectWise RMM vs. eG Enterprise

CW RMM is well suited to managing Windows-based environments, automating routine tasks, and providing remote system access. It maintains SOC 2 compliance and offers options such as consent-to-control. It gives excellent visibility into backup status and system events. Built-in reports make it easy to evaluate environment changes. The Auvik network monitoring is vastly better than what we had with Lab Tech.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Product is excellent for Technologies monitoring
like Citrix, SAP, VMware, Oracle, Nutanix and 0365.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Automation of actions that we as IT consultant have to routinely implement.
• Great ticketing system.
• A very good proactive instead of reactive tool for my industry.
• Notifying of strange behavior on the network or on a specific computer.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Provides extensive visibility beyond the performance of apps and the entire infrastructure.
• The excellent diagnostic capacities allow us to drill down issues and find their root cause.
• Good APM capabilities.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The agent service used for RMM access is known to fail, and needs to be restarted on occasion
• Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
• Needs more documentation

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• eG Enterprise supports only traditional Deployment Architecture on Desktop, Windows server and Linux server
• Could be Improve in Integration like accepting data from different monitoring tools and perform the data analytics like deduplication correlation etc…
• I am sure the product is excellent for Technologies monitoring like Citrix, SAP, VMware, Oracle, Nutanix and 0365, Competitive licensing can defiantly give edge

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If I were new to remote management and had no experience with previous platforms, I might have rated this higher. Coming from Labtech's data views and customizable screens, I found some things easier to find.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Its Lacking Synthetic monitoring of VDI user
transactions and also doesn’t comprehensively monitor the technologies like SharePoint, SAP, Exchange etc...

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Rapid and smooth trouble shooting for continued workflow.
• The single pane of glass allows easy identification of problems across the entire framework.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info