What users are saying about
9 Ratings
1 Rating
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Score 7 out of 100
9 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Sales Force Automation

    6.3

    Contactability

    63%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Territory management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Contract management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    4.3

    Contactability

    43%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Case management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Call center management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    6.0

    Contactability

    60%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Lead management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    6.7

    Contactability

    67%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Task management

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Contactability

    63%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.0

    Contactability

    70%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 3/3 features

    Custom fields

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Security

    6.5

    Contactability

    65%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Single sign-on capability

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    7.0

    Contactability

    70%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Social data

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Contactability

    70%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 2/2 features

    Marketing automation

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    6.0

    Contactability

    60%

    Hiver

    Feature Set Not Supported
    N/A
    Contactability ranks higher in 1/1 features

    Mobile access

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Contactability

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Contactability

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Contactability

    70%
    1 Rating
    10.0

    Hiver

    100%
    2 Ratings

    Likelihood to Recommend

    Contactability

    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Anonymous | TrustRadius Reviewer

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Anonymous | TrustRadius Reviewer

    Pros

    Contactability

    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Anonymous | TrustRadius Reviewer

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Megan Shorter | TrustRadius Reviewer

    Cons

    Contactability

    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Anonymous | TrustRadius Reviewer

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Contactability

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $149 per month

    Contactability Editions & Modules

    Additional Pricing Details

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details

    Alternatives Considered

    Contactability

    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Anonymous | TrustRadius Reviewer

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Megan Shorter | TrustRadius Reviewer

    Return on Investment

    Contactability

    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Anonymous | TrustRadius Reviewer

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Anonymous | TrustRadius Reviewer

    Screenshots

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