What users are saying about
4 Ratings
1 Ratings
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Score 7 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Hiver
Customer data management / contact management
Contactability
6.0
Hiver
Workflow management
Contactability
7.0
Hiver
Territory management
Contactability
7.0
Hiver
Opportunity management
Contactability
7.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Hiver
Contract management
Contactability
5.0
Hiver
Quote & order management
Contactability
6.0
Hiver
Interaction tracking
Contactability
7.0
Hiver
Channel / partner relationship management
Contactability
6.0
Hiver

Customer Service & Support

Contactability
4.3
Hiver
Case management
Contactability
4.0
Hiver
Call center management
Contactability
5.0
Hiver
Help desk management
Contactability
4.0
Hiver

Marketing Automation

Contactability
6.0
Hiver
Lead management
Contactability
6.0
Hiver
Email marketing
Contactability
6.0
Hiver

CRM Project Management

Contactability
6.7
Hiver
Task management
Contactability
6.0
Hiver
Billing and invoicing management
Contactability
7.0
Hiver
Reporting
Contactability
7.0
Hiver

CRM Reporting & Analytics

Contactability
6.3
Hiver
Forecasting
Contactability
6.0
Hiver
Pipeline visualization
Contactability
7.0
Hiver
Customizable reports
Contactability
6.0
Hiver

Customization

Contactability
7.0
Hiver
Custom fields
Contactability
7.0
Hiver
Custom objects
Contactability
8.0
Hiver
Scripting environment
Contactability
6.0
Hiver

Security

Contactability
6.5
Hiver
Single sign-on capability
Contactability
7.0
Hiver
Role-based user permissions
Contactability
6.0
Hiver

Social CRM

Contactability
7.0
Hiver
Social data
Contactability
6.0
Hiver
Social engagement
Contactability
8.0
Hiver

Integrations with 3rd-party Software

Contactability
7.0
Hiver
Marketing automation
Contactability
6.0
Hiver
Compensation management
Contactability
8.0
Hiver

Platform

Contactability
6.0
Hiver
Mobile access
Contactability
6.0
Hiver

Incident and problem management

Contactability
Hiver
8.8
Organize and prioritize service tickets
Contactability
Hiver
7.7
Ticket creation and submission
Contactability
Hiver
9.3
Ticket response
Contactability
Hiver
9.3

Multi-Channel Help

Contactability
Hiver
9.3
Email support
Contactability
Hiver
9.3

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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