ContactMonkey vs. Perceptyx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactMonkey
Score 6.0 out of 10
N/A
ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail. ContactMonkey gives users the following capabilities: - Track who opens emails, how many times, in what locations, and what email client or mobile device was used. - Track who clicked the hyperlinks in emails (link to LinkedIn profile, company website, proposal, etc.) - See Open Activities and Activity History - Log a Call, Create a Task and Add an Event - Create, Update or…N/A
Perceptyx
Score 7.0 out of 10
N/A
Perceptyx, from the company of the same name in Temecula, combines employee surveys and people analytics to help users see more of what’s going on in an organization, and how to drive it forward. Users can build multiple reporting demographics and linkage to performance metrics so as to discover how employee feedback is impacting the success of the business. Leaders can be provided with insights for survey items, including a self-assessment to help understand why employees may feel the way they…N/A
Pricing
ContactMonkeyPerceptyx
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactMonkeyPerceptyx
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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ContactMonkeyPerceptyx
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User Ratings
ContactMonkeyPerceptyx
Likelihood to Recommend
10.0
(2 ratings)
9.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
ContactMonkeyPerceptyx
Likelihood to Recommend
ContactMonkey Inc.
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
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Perceptyx, Inc.
I think the software is well suited for targeted feedback for large organizations. I think product marketing teams could use the software as well. I think it competes directly and does a better job than SurveyMonkey. The platform feels more mature. I think this would work very well for politicians to be able to use to invite constituents to provide feedback on local, state, and national govt.
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Pros
ContactMonkey Inc.
  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact
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Perceptyx, Inc.
  • I really like the customizability of the platform. As a user it is easy to navigate and provides ample opportunity to write in reviews.
  • The ability to save information on the platform is great. So users can stop and start a review at their leisure
  • I really like the ability to email to remind users to finish a survey. This keeps users engaged and reminds them to finish.
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Cons
ContactMonkey Inc.
  • Salesforce integration seems unnecessary
  • Has refresh issues occasionally
  • Can cause slowing issues for Outlook
  • Doesn't have integration with Outlook.com/Exchange
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Perceptyx, Inc.
  • Offering suggestions on how best to provide feedback in comment boxes. Perhaps forcing the creators of the surveys to list examples to help reviewers
  • I think having emojies would help as well instead of the standard language.
  • Perhaps adding a mobile platform for customers to send out to their workforce
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Likelihood to Renew
ContactMonkey Inc.
Easy to use
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Perceptyx, Inc.
No answers on this topic
Usability
ContactMonkey Inc.
Easy for all users.
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Perceptyx, Inc.
No answers on this topic
Support Rating
ContactMonkey Inc.
Easy to contact, quick follow-up/
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Perceptyx, Inc.
No answers on this topic
Implementation Rating
ContactMonkey Inc.
It is really easy to integrate with GMail, so just start from there
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Perceptyx, Inc.
No answers on this topic
Alternatives Considered
ContactMonkey Inc.
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
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Perceptyx, Inc.
I like Perceptyx because it feels like a more mature platform. This is what the executive team at my company has used to survey. The ability to integrate into email platforms to send out to the whole organization is valuable, and the ability to save answers gives employees time to think and carefully provide the best answers to the survey questions
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Return on Investment
ContactMonkey Inc.
  • I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
  • Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
  • My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
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Perceptyx, Inc.
  • The company continues to use it.
  • It has led to employees being able to get there voices heard
  • It has improved communication from leaders to the workforce.
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