Great for contact management, analytics aren't go great.
Updated April 13, 2018

Great for contact management, analytics aren't go great.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ContactMonkey

I use this for updating contacts, developing segmented email lists for email campaigns, expanding contact lists to include more information about the contact and their organizations. Overall, this is a quick and easy way to upload information from business cards to your current contact database. It can be used by those who are organizing email marketing campaigns. It is also good for personal use -- since it organizes all available information about any given contact it is a great resource for looking up people before meetings and doing other types of background research.

  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact
  • It could allow for more business cards uploads per month.
  • It should automatically sync business accounts when individual accounts are updates.
  • More tips and resources on how to develop a good contact list would be nice.
  • Segmenting list for higher click-through rates
  • Soliciting donations through emails campaigns
  • Collecting information about specific donors
Database management is far superior.
The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact.

Using ContactMonkey

3 - Outreach, leadership.
1 - Nothing really specific -- ContactMonkey is pretty straightforward and shouldn't require any training.
  • Contact Management
  • CRM
  • Email tracking

Evaluating ContactMonkey and Competitors

  • Price
  • Product Usability
  • Product Reputation
Ease of use was the top factor.
I would account for more integrations when making a selection.

ContactMonkey Implementation

It is really easy to integrate with GMail, so just start from there.
Change management was minimal - Implementation was very straightforward.

ContactMonkey Support

Easy to contact, quick follow-up/
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Support services are included.
I needed help with a problem relating to duplicate contacts and reached out to customer support. They responded promptly and gave me the instructions needed to fix the issue.

Using ContactMonkey

Easy for all users.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Integrations
  • Platform
  • Contact updates