Name: ContactMonkey Internal Communications Tool in 30 Seconds
Uploaded: 2023-05-12T14:37:25.000Z
Duration: 34 s
Description: ContactMonkey Internal Communications Tool in 30 Seconds

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Bananatag (discontinued)

Staffbase GmbH

Microsoft Viva

Microsoft

SurveyMonkey

SurveyMonkey, Inc

Poppulo

Yesware

Vendasta

Mailtrack

Firstup

Firstup (Dynamic Signal + SocialChorus)

MEGA

MEGA - The Privacy Company

Constant Contact

Workday Human Capital Management

Okta

ADP Enterprise HR

SAP SuccessFactors HCM

UKG Pro

Oracle Fusion Cloud HCM

Paylocity

BambooHR®

Dayforce

Humaans

TriNet

Personio

Rippling

Gusto

Humi

Email Tracking: Many users have found the email tracking feature to be extremely beneficial, allowing them to see when, where, and how often someone opens their emails. This has been particularly useful in sales, helping users determine which prospects to focus on and which emails are critical to keep track of.

Simplicity and Usefulness: The software's simplicity and usefulness have been appreciated by many users. They find it easy to use and rely heavily on it for tracking their emails and determining the effectiveness of their sales campaigns.

Real-Time Updates: Users value the real-time updates provided by the software, as it allows them to stay updated on the status of their emails. Being able to sort emails by type also helps them organize their follow-ups more efficiently.

Cons:
1. Email Read Status Not Updating: Some users have reported that the sidebar showing email read status often fails to automatically update, leading to the assumption that emails haven't been read when they actually have. This requires users to manually click the refresh button on the sidebar to update the information.
2. Slowdown and Inaccurate Tracking in Outlook: Several users have mentioned that the product tends to slow down Microsoft Outlook when syncing with Office 365. They have also noted occasional over-reporting of email opens and issues with tracking certain emails, especially mass mail merges from Word.
3. Limited Support for Outlook: Users have expressed that the support for Outlook is not as robust as it is for Gmail. This has caused issues when referencing mail merges and scheduling outgoing mail merges for off-hours, making things difficult at times.

ContactMonkey has been praised by users for its email tracking feature, which allows them to know when clients, candidates, or potential clients have opened their emails. This functionality has been particularly valuable for tracking the effectiveness of prospecting emails and determining which ones are more successful. The insights provided by ContactMonkey's email tracking and data analytics have helped users follow up with clients at the right time and send the most relevant information. Additionally, users appreciate being able to track when priority emails are being opened, allowing them to prioritize their follow-ups.

Beyond email tracking, users find ContactMonkey easy to use for various tasks such as documenting emails, updating contacts, developing segmented email lists, and expanding contact information for email campaigns. This flexibility makes it a useful tool both for professional purposes and personal use. In fact, ContactMonkey is also handy for organizing all available information about contacts and can be utilized for background research before important meetings. However, some users have reported encountering issues with poor customer support from ContactMonkey, including slow response times and ineffective advice for fixing problems. Furthermore, there have been instances of billing problems such as unauthorized charges and lack of reminders for subscription renewals.

Microsoft Viva (including the former Ally, or Ally.io) is a Strategic Goal-Planning & Execution Management software that enables businesses like Slack, Remitly, Plaid, Teleperformance and UrbanClap to operate with the organizational alignment, agility, focus and transparency they need to match the fast pace needs of their evolving markets. Ally.io became a Microsoft brand after the October 2021 acquisition.

Microsoft Viva Suite

Microsoft Viva - Learn Module

Microsoft Viva - Insights Module

Microsoft Viva - Topics Module

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

Zoom Workplace

ContactMonkey

Internal Communications

ContactMonkey Chrome Email Plugin Demo

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

ContactMonkey is a provider of sales email tracking software for Outlook and Gmail. ContactMonkey also integrates with Salesforce. The company was founded in 2010 and is based in Toronto, Canada. 

ContactMonkey Inc.

ContactMonkey Internal Communications Tool in 30 Seconds

Discover ContactMonkey's internal communications tool for creating, sending and tracking employees newsletters from Outlook and Gmail in 30 seconds.

Learn more about how you can get started with ContactMonkey for internal communications today at https://www.contactmonkey.com/features

Salesforce Marketing Cloud

CA Datacom

Data.com (discontinued)

LastPass for Business

Sales Representative

ContactMonkey 2018-04-17 18:23:12

SAP HANA Cloud

SAP Integration Suite

SAP Analytics Cloud

Thomson Reuters Westlaw

Oracle Analytics Cloud

SAP Cloud Platform, for the Internet of Things

Lexis Advance Quicklaw

ContactMonkey 2018-03-19 04:01:53

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Contact list

Salesforce integration

Integration with outlook

Hard to track

Automatically sync

Mass email

Business accounts

Group email

Individual accounts

Back up

Html emails

Friendly and easy

Provides data

Easy to install

Search function

Subject lines

Easily integrated

Contact database

Integrated with outlook

Looking up

Home

Internal Communications Software

I purchased and use ContactMonkey by myself

Provides email open information
Identifies if an email has been shared and location the email was opened
Integrates nicely into HTML emails
Provides data regarding clicked links and most effective emails
Has a great search function

Salesforce integration seems unnecessary
Has refresh issues occasionally
Can cause slowing issues for Outlook
Doesn't have integration with Outlook.com/Exchange

I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.

I use this for updating contacts, developing segmented email lists for email campaigns, expanding contact lists to include more information about the contact and their organizations. Overall, this is a quick and easy way to upload information from business cards to your current contact database. It can be used by those who are organizing email marketing campaigns. It is also good for personal use -- since it organizes all available information about any given contact it is a great resource for looking up people before meetings and doing other types of background research.

Uploads information from business cards to your current contact database through your camera phone
Great resource for looking up people before meetings and doing other types of background research
Use information found on the internet to fill in information about your contact

It could allow for more business cards uploads per month.
It should automatically sync business accounts when individual accounts are updates.
More tips and resources on how to develop a good contact list would be nice.

Segmenting list for higher click-through rates
Soliciting donations through emails campaigns
Collecting information about specific donors

SAP Cloud Platform, LexisNexis Quicklaw, Thomson Reuters Westlaw

Price
Product Usability
Product Reputation

I would account for more integrations when making a selection.

I needed help with a problem relating to duplicate contacts and reached out to customer support. They responded promptly and gave me the instructions needed to fix the issue.

ContactMonkey

Overview

What is ContactMonkey?