What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- ContactMonkey is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
ContactMonkey
100%
2 Ratings

7.0
Sugar Connect (formerly Collabspot)
70%
2 Ratings
Likelihood to Renew
10.0
ContactMonkey
100%
1 Rating

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Usability
9.0
ContactMonkey
90%
1 Rating

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Support Rating
9.0
ContactMonkey
90%
2 Ratings

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Implementation Rating
10.0
ContactMonkey
100%
2 Ratings

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Likelihood to Recommend
ContactMonkey
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Sugar Connect (formerly Collabspot)
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Process Analyst
SOAINTProgram Development, 201-500 employees
Pros
ContactMonkey
- Uploads information from business cards to your current contact database through your camera phone
- Great resource for looking up people before meetings and doing other types of background research
- Use information found on the internet to fill in information about your contact

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesSugar Connect (formerly Collabspot)
- Makes saving emails in SugarCRM really easy
- Flexible as to which types of records you can save to
- Accurate reporting on opens and clicks
- Easily add new records to SugarCRM from Gmail inbox
Territory Manager - Southeast US and LATAM
DbvisitComputer Software, 11-50 employees
Cons
ContactMonkey
- Salesforce integration seems unnecessary
- Has refresh issues occasionally
- Can cause slowing issues for Outlook
- Doesn't have integration with Outlook.com/Exchange
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Sugar Connect (formerly Collabspot)
- The payment plan that Collabspot provides does not have many advantages over the free plan.
- The scores do not reflect the true assessment towards clients and candidates.
- Mail templates have an outdated design.
Process Analyst
SOAINTProgram Development, 201-500 employees
Pricing Details
ContactMonkey
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sugar Connect (formerly Collabspot)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ContactMonkey
ContactMonkey 10.0
Based on 1 answer
Easy to use

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Usability
ContactMonkey
ContactMonkey 9.0
Based on 1 answer
Easy for all users.

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Support Rating
ContactMonkey
ContactMonkey 9.0
Based on 2 answers
Easy to contact, quick follow-up/

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Implementation Rating
ContactMonkey
ContactMonkey 10.0
Based on 2 answers
It is really easy to integrate with GMail, so just start from there

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Alternatives Considered
ContactMonkey
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Sugar Connect (formerly Collabspot)
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
Territory Manager - Southeast US and LATAM
DbvisitComputer Software, 11-50 employees
Return on Investment
ContactMonkey
- I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
- Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
- My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Sugar Connect (formerly Collabspot)
- The staff that enters is of guaranteed quality.
- Customers can respond to our requests quickly.
- The staff of the administration is much more committed to their work.
Process Analyst
SOAINTProgram Development, 201-500 employees