What users are saying about
5 Ratings
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Top Rated
140 Ratings
5 Ratings
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Score 8.6 out of 100

Klaviyo

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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    ContactPigeon

    Feature Set Not Supported
    N/A
    8.1

    Klaviyo

    81%
    Klaviyo ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.1
    81%
    54 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.6
    76%
    57 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.3
    73%
    53 Ratings

    Landing pages

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    A/B testing

    N/A
    0 Ratings
    8.2
    82%
    55 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.1
    81%
    58 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.4
    84%
    74 Ratings

    List management

    N/A
    0 Ratings
    8.6
    86%
    60 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.8
    88%
    53 Ratings

    Lead Management

    ContactPigeon

    Feature Set Not Supported
    N/A
    6.8

    Klaviyo

    68%
    Klaviyo ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    6.7
    67%
    11 Ratings

    Data quality management

    N/A
    0 Ratings
    5.8
    58%
    13 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    6.7
    67%
    12 Ratings

    Reporting & Analytics

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.5

    Klaviyo

    75%
    Klaviyo ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.9
    79%
    58 Ratings

    Standard reports

    N/A
    0 Ratings
    7.8
    78%
    55 Ratings

    Custom reports

    N/A
    0 Ratings
    6.9
    69%
    24 Ratings

    Platform & Infrastructure

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.5

    Klaviyo

    75%
    Klaviyo ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.1
    81%
    41 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    6.3
    63%
    14 Ratings

    Customizability

    N/A
    0 Ratings
    8.0
    80%
    18 Ratings

    Attribute Ratings

    • ContactPigeon is rated higher in 1 area: Support Rating
    • Klaviyo is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.1

    ContactPigeon

    91%
    3 Ratings
    9.2

    Klaviyo

    92%
    61 Ratings

    Likelihood to Renew

    9.1

    ContactPigeon

    91%
    1 Rating
    10.0

    Klaviyo

    100%
    2 Ratings

    Usability

    ContactPigeon

    N/A
    0 Ratings
    7.9

    Klaviyo

    79%
    3 Ratings

    Support Rating

    9.1

    ContactPigeon

    91%
    1 Rating
    9.0

    Klaviyo

    90%
    1 Rating

    Implementation Rating

    ContactPigeon

    N/A
    0 Ratings
    10.0

    Klaviyo

    100%
    1 Rating

    Likelihood to Recommend

    ContactPigeon

    It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Klaviyo

    Klaviyo is really built for converting so if you are sending informational content either to your subscribers or internal comms, it is better to look elsewhere. If you send an email of this kind, people will not click and purchase and it will bring down your overall analytics to seem like your click-through, purchase values, etc. rates are low. Klaviyo is great however at flows and getting people engaged when they first subscribe or take certain actions (browse abandonment, cart abandonment, welcome series, etc.)
    Anonymous | TrustRadius Reviewer

    Pros

    ContactPigeon

    • Customized newsletters with segmentations to target specific customers according to their visits in our website.
    • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
    • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
    Anonymous | TrustRadius Reviewer

    Klaviyo

    • Email automation that nurtured new prospects with education and promotion content.
    • List segmentation. We could segment our list by behavior, purchase history and by demographics. This gave us more views into the customer segmentation.
    • Promotion emails. the high delivery rate of Flash sales, discounts, and promotions that drove sales
    • SMS messaging. We could time SMS messaging to be aligned with email promotion to give a more omni marketing approach to CRM
    • Reporting. Klavio provided excellent reporting by campaign and marketing period. It was able to track open rate, CTR, conversion and revenue.
    • Creative Management. Klavio allowed us to store graphics from previous campaigns and use them in future marketing efforts
    • Campaign Builder. the email builder mechanism is outstanding allowing for graphic, text, shapes and images all to be incorporated in HTML emails
    • Testing. The AB testing function allowed for campaign optimization
    Michael Dell'Arciprete | TrustRadius Reviewer

    Cons

    ContactPigeon

    • The UI is too complex sometimes (hopefully their support is always there for us!)
    Apostolis Lianos | TrustRadius Reviewer

    Klaviyo

    • more access to customer service via phone that instead of live chat
    • segments could be easier to create if there was a clone functionality! I waste a lot of time creating segments that would be saved if I could clone and make edits from previous work I've done
    • there should be functionality to show the over email size before sending, to ensure emails aren't cut off at the end
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactPigeon

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $198 per month/billed annually

    ContactPigeon Editions & Modules

    Edition
    Standard$198.001
    Pro$385.001
    Enterprise$980.001
    1. per month/billed annually
    Additional Pricing Details

    Klaviyo

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per month

    Klaviyo Editions & Modules

    Edition
    Email Free$01
    SMS.012
    EmailStarting at $203
    1. per month
    2. per message
    3. per month
    Additional Pricing Details
    With Klaviyo SMS, you are charged monthly based on the number of contacts that receive at least one SMS/MMS message during your billing cycle. Your first 50 contacts are free. Then, you can upgrade to a paid plan as your list grows. Each plan includes a maximum number of text messages you can send your contacts during your billing period.

    Likelihood to Renew

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Klaviyo

    Klaviyo 10.0
    Based on 2 answers
    Klaviyo is simply a great solution for e-com email marketing & customer relationship management:
    1. User journey visibility: We can see our clients' customers on their individual user journeys (open email, site visits) to better understand and accommodate your customers.
    2. Flow automation: Creating automated emails that follow up with new leads, those who abandoned carts, purchased.
    3. Email design: So easy to use, and more friendly than some other visual builders that we've used.
    4. Metrics visibility: We can see our clients' metrics very easily and adjust efforts accordingly.
    page V | TrustRadius Reviewer

    Usability

    ContactPigeon

    No score
    No answers yet
    No answers on this topic

    Klaviyo

    Klaviyo 7.9
    Based on 3 answers
    The only reason why I did not give it a 10/10 is that it cannot distinguish purchases that came through subscription recharges instead of purchases that were driven directly by email sends. Other than that, the automation qualities, design features, and segmentation options make this an incredible email platform, and I am very happy with it
    Anonymous | TrustRadius Reviewer

    Support Rating

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    It is honestly the best support team I've ever seen, always ready and willing to help.
    Makis Paraskevopoulos | TrustRadius Reviewer

    Klaviyo

    Klaviyo 9.0
    Based on 1 answer
    Their support is always quick and we have recurring meetings with our advisor. they were great when we first started at walking us through the platform and helping us understand how to do the overall setup. They also have a wide variety of articles that cover must issues in a very clear manner that will get you out of a predicament really fast.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ContactPigeon

    No score
    No answers yet
    No answers on this topic

    Klaviyo

    Klaviyo 10.0
    Based on 1 answer
    Don't cut corners, do it right the first time, if you take your time to build everything the way you want it then it will run itself. The platform will help you increase revenue as long as you use the tools it provides. Don't be scared to ask questions, the support team will help you get to the next level
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContactPigeon

    [I] haven't used other [products].
    Anonymous | TrustRadius Reviewer

    Klaviyo

    While Mailchimp was easy to use, Klaviyo allowed much more customization and flexibility. Klaviyo integrated with all of our apps through Shopify, so it was really a no-brainer when it came down to deciding. The ease of setting up a drip campaign and segmenting the customer base was the icing on the cake, but we were already going to go with Klaviyo.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ContactPigeon

    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.
    Apostolis Lianos | TrustRadius Reviewer

    Klaviyo

    • It must reduce its cost.
    • It is a digital marketing tool with so many amazing features that have helped me connect with my audience personally because the data it provides me is always authentic which also helps me to understand what they exactly need.
    Alison Crivlare | TrustRadius Reviewer

    Screenshots

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