ContactPigeon vs. Zoho SalesIQ

Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.

If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.

Incentivized

• Push, Popup & Email Automation
• Support Team
• User Segmentation
• Product Recommendation AI

• It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
• UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
• Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.

Incentivized

• The UI is too complex sometimes (hopefully their support is always there for us!)

• Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
• Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
• Not always the best at identifying similar users across different browsers, devices, etc

Incentivized

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

It is honestly the best support team I've ever seen, always ready and willing to help.

[I] haven't used other [products].

Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.

Incentivized

• 25% growth in Email orders (YoY).
• Higher open rates up to +46%.

• We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
• Capturing new website visitors at the time that they have a question about your product is important.
• Missing chats can be frustrating.

Incentivized