TrustRadius
https://media.trustradius.com/product-logos/Zw/d0/3OMBVC360I13.pngZohoIntegrated Visitor Tracking and Chat2018-11-24T22:21:19.726ZWe use Zoho SalesIQ to provide live agent access and live website visitor monitoring. It is used on one of several websites that we have. It is useful for providing information on live visitors, especially on ones that we have had previous contact with, that are in our Zoho CRM system. So we can track what customers and prospects from our CRM are on our site, for how long and what pages they viewed. In addition, we use the live chat widget and multiple agents monitor that, both from desktop and mobile.,Live visitor tracking
Tracking of CRM contact behavior on website
Live Agent Chat,Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
Chat Widget could take a page from more advanced offerings like Intercom.io
Limited customization and older look and feel of the widget,8,We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
Capturing new website visitors at the time that they have a question about your product is important.
Missing chats can be frustrating.,Intercom, Freshdesk and HubSpot,Intercom, Hotjar, Slack, Harvest, Shopify, Omnisend, MailChimp, Mandrill, Google Ads (formerly AdWords), Facebook for Business, Google Analytics, Google Drive, SEMRushVerified UserZoho SalesIQ is the best "live" customer engagement tool for your website.2018-11-17T02:26:08.842ZWe are a B2B company that supplies corporate gifts to large organizations based in India. We use Zoho SalesIQ in sync with Zoho CRM. Through, this we are able to intelligently support and track all visitors to our website. We are able to achieve our goal of a 360-degree marketing to them because of Sales IQ. The way we use it, is that we know what pages anyone on our CRM has visited. Hence we know their interests. Also, any new user who may visit the site is encouraged to chat with us and they instantly get added to our CRM. We are still to explore the advanced features that come with Sales IQ that allow a lot of automation.,Synchronizing with CRM
Automation
Customization based on customer behaviour
Visibility of customers on the site and their actions,While their support is good, it would be helpful if they could do some part of the configuration for us. They don't. They only tell us how to do it.,10,I used their free version for a long time. Only after I could see direct benefits in terms, did I switch to their paid version.Srikanth AcharyaFollowing my visitors closely2017-04-04T21:32:07.208ZZoho SalesIQ is used for a better visitor follow-up. [It allows us to] qualify [leads]. We have some products and we can easily focus [on the right solution for our customers with more organized information]. It is used by customer service and sales departments. One limit was that there wasn't a mobile app but the Zoho team resolved it.,Know where your visitors come from
The time spent in a specific place
If they are a recurring visitor
Number of visits received by a person (visitor),Improve the mobile app. Make it more similar to the portal but flexible to navigate.
Automatic leads (or actions). When a visitor meets some conditions, open a window requesting a name and email (and/or additional information).
Visit goals. When a visitor is the X visitor of this place today (for the month). Something like that could be cool.,10,Offering this support service gives my company more value.
I have received new clients.
Zoho always improves and that is positive. You do not need the most expensive plan, you can grow according to your needs.,Google Analytics,MailChimp, Zoho Invoice, Zoho CRM, WordPress, Yoast Wordpress SEO Plugins, Zoho CampaignsAlexis CorreaMy ups and downs with Zoho Sales IQ2017-02-17T18:32:16.077ZWe use the plug in to monitor our sites and see how people interact with them and make changes to enhance the user experience. We also use the live chat function so that people can interact with somebody in real time. It is a good way of dealing with two big issues for us.,It tracks people's behaviour on our site.
It remembers IP addresses so we can see if we are getting repeat visitors and we can see how long they spend in different parts of the site.
The live chat function is very useful to us as a company.,As with all Zoho products what lets them down is the support system they have. You rarely get to speak to somebody straight away and you don't always get a resolution either. I have submitted online requests for assistance before and never received a call back which is ironic considering the live chat function is something their software does particularly well.,6,Definitely positive. I include it as part of a very good system that works for us as a company.
It's not expensive when included in the CRM plus package.
When synced with your database via the CRM it is a very good tool.,Zoho CRM, Zoho Campaigns, Zoho ProjectsLee Gardener
Unspecified
Zoho SalesIQ
18 Ratings
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