Zoho SalesIQ

Zoho SalesIQ

40 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho SalesIQ	Score 8.5 out of 10	N/A	Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…	$0 per month per user

Pricing

Zoho SalesIQ

Editions & Modules

Free: $0
per month per user
Basic: $10
per month per user
Professional: $17
per month per user
Enterprise: $25
per month per user

Offerings

Pricing Offerings
Zoho SalesIQ
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Zoho SalesIQ
Considered Both Products	Zoho SalesIQ FM Farren Mare CTO (Chief Technical Officer) Chose Zoho SalesIQ I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is … Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho SalesIQ The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it … Incentivized Helpful? Verified User Manager Chose Zoho SalesIQ Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a … Incentivized Helpful? Max Pollak Director of Marketing Technology Chose Zoho SalesIQ Not well. It is a bottom-of-the-barrel tool in all aspects. It does half the features for double the cost it seems. Their pricing models are outdated, their support is awful, onboarding team is useless. Honestly, avoid at all costs if possible. The only reason we used it was … Incentivized Helpful? JB Jessica Bwire Communications Director Chose Zoho SalesIQ Zoho SalesIQ provides the control of the webpage in the hands of the subscriber, through supported live chat. Other Zoho products communicate and integrate with Zoho SalesIQ, hence, a third part application is not a demand any more. Lastly, Zoho SalesIQ has a UI which is … Incentivized Helpful? Verified User C-Level Executive Chose Zoho SalesIQ I have compared Zoho SalesIQ with some other popular Live Chat softwares that we have used previously or are using currently on our website. The Live chat softwares are Intercom, LiveChat, and tawk.to. Zoho SalesIQ is better in terms of price, usage, customer support, lead … Incentivized Helpful? John Hinson Administrative Director & Marketing Manager Chose Zoho SalesIQ SalesIQ puts the full control of your website chat into your hands. I don't know that it's better or worse than any other service out there. It really just depends on your needs. If you already have Zoho One, this is a great tool, and you won't need another 3rd party chat … Incentivized Helpful? Verified User Partner Chose Zoho SalesIQ We like Zoho SalesIQ better than the HubSpot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. … Incentivized Helpful? Alexis Correa Customer Service Chose Zoho SalesIQ I think that Zoho Salesiq is the missing complement to Google Analtytics. There are very complete and detailed statistics that you receive from Google Analytics but with Zoho Salesiq you have an additional live chat that allows you in any moment to establish contact with your … Incentivized Helpful?
Top Pros	Pro Live chat Pro Chat feature Pro Simple to use
Top Cons	Minus Mobile app Minus Mobile application Minus Deeper integration

Best Alternatives
	Zoho SalesIQ
Small Businesses	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Zoho SalesIQ
Likelihood to Recommend	8.9 (13 ratings)

User Testimonials
	Zoho SalesIQ
Likelihood to Recommend	Zoho If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead. Incentivized Humayun Farooqi Customer Success Manager Read full review
Pros	Zoho It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond. UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site. Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system. Incentivized Verified User Anonymous Read full review
Cons	Zoho Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products Not always the best at identifying similar users across different browsers, devices, etc Incentivized Max Pollak Director of Marketing Technology Read full review
Alternatives Considered	Zoho Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck. Incentivized Verified User Anonymous Read full review
Return on Investment	Zoho We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer. Capturing new website visitors at the time that they have a question about your product is important. Missing chats can be frustrating. Incentivized Verified User Anonymous Read full review
ScreenShots	Zoho SalesIQ Screenshots