Integrated Visitor Tracking and Chat
November 24, 2018
Integrated Visitor Tracking and Chat
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho SalesIQ
We use Zoho SalesIQ to provide live agent access and live website visitor monitoring. It is used on one of several websites that we have. It is useful for providing information on live visitors, especially on ones that we have had previous contact with, that are in our Zoho CRM system. So we can track what customers and prospects from our CRM are on our site, for how long and what pages they viewed. In addition, we use the live chat widget and multiple agents monitor that, both from desktop and mobile.
- Live visitor tracking
- Tracking of CRM contact behavior on website
- Live Agent Chat
- Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
- Chat Widget could take a page from more advanced offerings like Intercom.io
- Limited customization and older look and feel of the widget
- We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
- Capturing new website visitors at the time that they have a question about your product is important.
- Missing chats can be frustrating.
We like Zoho SalesIQ better than the HubSpot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. However the integration with other Zoho products is a compelling aspect.