Contactually CRM (discontinued) vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
Hiver
Score 8.6 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
Contactually CRM (discontinued)Hiver
Editions & Modules
Professional
$69.00
per month
Accelerator
$119.00
per month
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
Contactually CRM (discontinued)Hiver
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contactually CRM (discontinued)Hiver
Top Pros
Top Cons
Features
Contactually CRM (discontinued)Hiver
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactually CRM (discontinued)
9.2
3 Ratings
18% above category average
Hiver
-
Ratings
Customer data management / contact management9.93 Ratings00 Ratings
Workflow management9.63 Ratings00 Ratings
Territory management9.01 Ratings00 Ratings
Opportunity management9.42 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.93 Ratings00 Ratings
Contract management6.01 Ratings00 Ratings
Interaction tracking9.93 Ratings00 Ratings
Channel / partner relationship management9.92 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactually CRM (discontinued)
9.1
3 Ratings
19% above category average
Hiver
-
Ratings
Case management9.73 Ratings00 Ratings
Call center management8.02 Ratings00 Ratings
Help desk management9.73 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactually CRM (discontinued)
9.7
3 Ratings
25% above category average
Hiver
-
Ratings
Lead management9.93 Ratings00 Ratings
Email marketing9.63 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Hiver
-
Ratings
Task management7.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Hiver
-
Ratings
Pipeline visualization7.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Hiver
-
Ratings
Custom fields7.02 Ratings00 Ratings
Custom objects7.01 Ratings00 Ratings
Scripting environment7.02 Ratings00 Ratings
API for custom integration7.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Contactually CRM (discontinued)
7.5
2 Ratings
10% below category average
Hiver
-
Ratings
Single sign-on capability9.02 Ratings00 Ratings
Role-based user permissions6.01 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactually CRM (discontinued)
8.4
3 Ratings
15% above category average
Hiver
-
Ratings
Social data9.92 Ratings00 Ratings
Social engagement7.02 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
Hiver
-
Ratings
Marketing automation9.93 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactually CRM (discontinued)
9.4
3 Ratings
22% above category average
Hiver
-
Ratings
Mobile access9.43 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Contactually CRM (discontinued)
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Contactually CRM (discontinued)
-
Ratings
Hiver
3.0
3 Ratings
87% below category average
Email support00 Ratings3.03 Ratings
Best Alternatives
Contactually CRM (discontinued)Hiver
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contactually CRM (discontinued)Hiver
Likelihood to Recommend
9.0
(4 ratings)
1.0
(3 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Contactually CRM (discontinued)Hiver
Likelihood to Recommend
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Read full review
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Discontinued Products
  • Syncing to email
  • Design and interface
  • Support team
Read full review
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Read full review
Cons
Discontinued Products
  • Social tracking is really only through Twitter so though you can add LinkedIn, G+, and even AngelList social profiles, you don't get users' social posts from those
  • The feature that highlights opportunities to stay connected with "important" contacts COULD be incredible but it only reports to you when those users have birthdays or they tweet @ you. Rather worthless in that regard. Would be nice if Important contacts showed every time those people posted something on social media.
  • Becomes laborious when you have thousands of contacts and need to organize them and indicate their level of importance.
  • Time since last contacted only tracks email. You can't manually indicate that you've contacted them, it doesn't track your calendar to know if you had a meeting
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Likelihood to Renew
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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Hiver
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Hiver
Easy to use
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Support Rating
Discontinued Products
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature