Contentful vs. MadCap Flare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contentful
Score 8.2 out of 10
N/A
Contentful is a cloud based CMS solution that provides the ability to manage content across multiple platforms.The editing interface allows for managing content interactively and provides developers the ability to deliver the content with the programming language and template framework of their choice.
$489
MadCap Flare
Score 6.2 out of 10
N/A
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
$167
per month
Pricing
ContentfulMadCap Flare
Editions & Modules
Team
489/month
Community
Free
Enterprise
Custom
MadCap Central
$1,500
per year
MadCap Flare
$1,999
per year
MadCap AMS
$2,999
per year
Offerings
Pricing Offerings
ContentfulMadCap Flare
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.
More Pricing Information
Features
ContentfulMadCap Flare
Security
Comparison of Security features of Product A and Product B
Contentful
8.0
9 Ratings
1% below category average
MadCap Flare
-
Ratings
Role-based user permissions8.09 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Contentful
8.1
10 Ratings
5% above category average
MadCap Flare
-
Ratings
API8.79 Ratings00 Ratings
Internationalization / multi-language7.57 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Contentful
8.0
11 Ratings
5% above category average
MadCap Flare
-
Ratings
WYSIWYG editor7.34 Ratings00 Ratings
Code quality / cleanliness9.07 Ratings00 Ratings
Admin section8.79 Ratings00 Ratings
Page templates7.64 Ratings00 Ratings
Library of website themes7.52 Ratings00 Ratings
Mobile optimization / responsive design8.26 Ratings00 Ratings
Publishing workflow8.510 Ratings00 Ratings
Form generator7.01 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Contentful
8.3
10 Ratings
12% above category average
MadCap Flare
-
Ratings
Content taxonomy8.59 Ratings00 Ratings
SEO support7.78 Ratings00 Ratings
Bulk management7.76 Ratings00 Ratings
Availability / breadth of extensions8.77 Ratings00 Ratings
Community / comment management9.01 Ratings00 Ratings
Best Alternatives
ContentfulMadCap Flare
Small Businesses
Divi
Divi
Score 9.8 out of 10

No answers on this topic

Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContentfulMadCap Flare
Likelihood to Recommend
8.5
(11 ratings)
7.6
(4 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
User Testimonials
ContentfulMadCap Flare
Likelihood to Recommend
Contentful
Well suited for our needs of multiple images for auto auctions from a variety of sellers. Pointing them to one platform is easier than attempting to use a variety of platforms as we were doing before (email, slack, Dropbox and Google Drive would randomly be used by a variety of employees )
Read full review
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
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Pros
Contentful
  • Flexible. This CMS can be easily extended and provide access to dynamic content
  • Simple. The WYSWG is very easy to work with and identifying pages and content in the system is fairly easy
  • Clean Interface. The interface is clean and uncluttered keeping focus on the content and not other factors.
Read full review
MadCap Software
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Read full review
Cons
Contentful
  • Contentful uses "references" to allow you to build very modular content. If I have a "slider" content type, I can create a "slide" content type which references a "button" content type, and so forth. This works well, but I occasionally wish there was a better solution for one-off content, like a settings page. Currently, this is done for creating an entire content type called "settings" with a single entry. Not a big deal, but not ideal, either.
  • There are a few quirks with GatsbyJS integration, etc, but these issues are being fixed and improved upon very quickly.
  • A minor gripe, but Contentful does not have a way to organize fields within an entry. Entries with many fields are somewhat tiresome to scroll through.
Read full review
MadCap Software
  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Read full review
Usability
Contentful
No answers on this topic
MadCap Software
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
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Alternatives Considered
Contentful
In the past we've used WordPress to manage documentation content. WordPress was more flexible than Contentful but also prone to inconsistencies and we ended having a lot of hacks to accomplish various WordPress tricks. With Contentful there's less ambiguity so content producers are less likely to go astray. We also have our own in-house programmatic template solution for managing content, but this was a previous pain point when we needed to get the dev team to do a deploy for every content change.
Read full review
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
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Return on Investment
Contentful
  • Positive - new hires are able to get onboarded quicker with us using Contentful
  • Positive - we can customize the journey of what modules/material the user sees after a course/video/article
  • Positive - it's been an overall game changer when hiring external candidates who need extensive training
Read full review
MadCap Software
  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Read full review
ScreenShots

Contentful Screenshots

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MadCap Flare Screenshots

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