What users are saying about
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 27 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
Security

9.0
Contentful
90%
MadCap Software
Feature Set Not Supported
N/A
Contentful ranks higher in 1/1 features
Contentful ranks higher in 1/1 features
Role-based user permissions

9.0
90%
5 Ratings
N/A
0 Ratings
Platform & Infrastructure

7.7
Contentful
77%
MadCap Software
Feature Set Not Supported
N/A
Contentful ranks higher in 2/2 features
Contentful ranks higher in 2/2 features
API

7.0
70%
5 Ratings
N/A
0 Ratings
Internationalization / multi-language

8.5
85%
3 Ratings
N/A
0 Ratings
Web Content Creation

7.2
Contentful
72%
MadCap Software
Feature Set Not Supported
N/A
Contentful ranks higher in 8/8 features
Contentful ranks higher in 8/8 features
WYSIWYG editor

7.3
73%
4 Ratings
N/A
0 Ratings
Code quality / cleanliness

9.0
90%
4 Ratings
N/A
0 Ratings
Admin section

8.0
80%
6 Ratings
N/A
0 Ratings
Page templates

7.6
76%
4 Ratings
N/A
0 Ratings
Library of website themes

7.5
75%
2 Ratings
N/A
0 Ratings
Mobile optimization / responsive design

7.2
72%
2 Ratings
N/A
0 Ratings
Publishing workflow

4.0
40%
6 Ratings
N/A
0 Ratings
Form generator

7.0
70%
1 Rating
N/A
0 Ratings
Web Content Management

6.9
Contentful
69%
MadCap Software
Feature Set Not Supported
N/A
Contentful ranks higher in 5/5 features
Contentful ranks higher in 5/5 features
Content taxonomy

6.0
60%
5 Ratings
N/A
0 Ratings
SEO support

8.1
81%
4 Ratings
N/A
0 Ratings
Bulk management

7.5
75%
2 Ratings
N/A
0 Ratings
Availability / breadth of extensions

4.1
41%
4 Ratings
N/A
0 Ratings
Community / comment management

9.0
90%
1 Rating
N/A
0 Ratings
Attribute Ratings
- Contentful is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.0
Contentful
80%
7 Ratings
6.7
MadCap Software
67%
4 Ratings
Usability

Contentful
N/A
0 Ratings
3.0
MadCap Software
30%
1 Rating
Likelihood to Recommend
Contentful
Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
Web Marketing Manager
Lively, Inc.Financial Services, 51-200 employees
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesPros
Contentful
- Clean, modern interface (not clunky and outdated, like WordPress)
- High degree of flexibility (I can structure data any way my clients need)
- Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
Digital Strategist
Sherpa Design Co.Design, 1-10 employees
MadCap Software
- Snippets, variables, and conditioning are all good
- Once you set it up, updating Help websites is easy.
Technical Writer
UnqorkComputer Software, 201-500 employees
Cons
Contentful
- The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
- The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
- It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
Lead Developer
SaaSquatchMarketing and Advertising, 11-50 employees
MadCap Software
- The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
- Customizing shortcuts is often an ordeal.

Verified User
Employee in Other
Computer Software Company, 201-500 employeesPricing Details
Contentful
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
Contentful Editions & Modules
Edition
Community | Free |
---|---|
Team | 489/month |
Enterprise | Custom |
- none
Additional Pricing Details
—MadCap Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
MadCap Software Editions & Modules
Edition
MadCap Flare | $1,9991 |
---|---|
MadCap Central | $1,5001 |
MadCap AMS | $2,9991 |
- per year
Additional Pricing Details
Includes a 12-month Platinum-level Maintenance Plan.Usability
Contentful
No score
No answers yet
No answers on this topic
MadCap Software
MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesAlternatives Considered
Contentful
Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
SEO Specialist
BambooHRComputer Software, 201-500 employees
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Technical Writer
UnqorkComputer Software, 201-500 employees
Return on Investment
Contentful
- Positive: faster changes and new associates can easily navigate without prior training/knowledge of CMS to make content updates
- Negative: Our website manager/provider can keep certain abilities (like changing specific images) so they can charge a fee for making the change
Marketing Coordinator for FirstService Realty NYC
FirstService Residential New YorkReal Estate, 10,001+ employees
MadCap Software
- Saves time by offering a way to sync documents with other teammates.
- Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Verified User
Employee in Other
Computer Software Company, 201-500 employees