What users are saying about

Contentful vs MadCap Software

Contentful
10 Ratings
MadCap Software
8 Ratings

Contentful

10 Ratings
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Score 7.9 out of 100

Based on 10 reviews and ratings

MadCap Software

8 Ratings
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Score 6.8 out of 100

Based on 8 reviews and ratings

Likelihood to Recommend

Contentful

Coming from WordPress, Contentful feels like content management as it should be. There's no clutter to get rid of, you can simply start building from scratch, and the end product is perfectly tailored to your or your clients needs.

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Andrew Folts | TrustRadius Reviewer
Andrew Folts
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MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Security

Contentful
8.5
MadCap Software
—
Role-based user permissions
Contentful
8.5
MadCap Software
—

Platform & Infrastructure

Contentful
7.8
MadCap Software
—
API
Contentful
7.1
MadCap Software
—
Internationalization / multi-language
Contentful
8.4
MadCap Software
—

Web Content Creation

Contentful
7.7
MadCap Software
—
WYSIWYG editor
Contentful
7.4
MadCap Software
—
Code quality / cleanliness
Contentful
9.0
MadCap Software
—
Admin section
Contentful
7.9
MadCap Software
—
Page templates
Contentful
7.6
MadCap Software
—
Library of website themes
Contentful
7.4
MadCap Software
—
Mobile optimization / responsive design
Contentful
7.3
MadCap Software
—
Publishing workflow
Contentful
7.6
MadCap Software
—
Form generator
Contentful
7.0
MadCap Software
—

Web Content Management

Contentful
7.8
MadCap Software
—
Content taxonomy
Contentful
7.5
MadCap Software
—
SEO support
Contentful
8.2
MadCap Software
—
Bulk management
Contentful
7.5
MadCap Software
—
Availability / breadth of extensions
Contentful
6.8
MadCap Software
—
Community / comment management
Contentful
9.0
MadCap Software
—

Pros

Contentful

  • Contentful provides organized, flexible data models with support for a variety of data types and content editors (e.g. WYSIWYGs, form fields, raw text areas).
  • Contentful has great built-in versioning features with history and draft states so it's easy to make updates and revert when needed.
  • Contentful has an intuitive user interface and good support for multiple spaces (which can be helpful for companies that need separate projects for dev/staging/production).

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Eric Mason | TrustRadius Reviewer
Eric Mason
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MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.

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Cameron Michael Rhoads | TrustRadius Reviewer
Cameron Michael Rhoads
View all 3 answers on this topic

Cons

Contentful

  • Preview of changes prior to publishing
  • The ability to use a spell check plug-in when working on content (it doesn't work well with Grammarly)

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Nathaly Sierra | TrustRadius Reviewer
Nathaly Sierra
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MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Usability

Contentful

No score
No answers yet
No answers on this topic

MadCap Software

MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.

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Nathan Richardson | TrustRadius Reviewer
Nathan Richardson
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MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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Cameron Michael Rhoads | TrustRadius Reviewer
Cameron Michael Rhoads
View all 3 answers on this topic

Return on Investment

Contentful

  • It speed up our content creation process
  • We've freed up dev and design resources for more important projects
  • Given freedom to people to create new pages, while keeping some control so they wouldn't make serious mistakes

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Screenshots

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
    Additional Pricing Details
    —

    MadCap Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    MadCap Software Editions & Modules

    —
    Additional Pricing Details
    Includes a 12-month Bronze-level Maintenance Plan.

    Rating Summary

    Likelihood to Recommend

    Contentful
    8.1
    MadCap Software
    5.3

    Usability

    Contentful
    —
    MadCap Software
    3.0

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