Contentsquare, now with Hotjar

Contentsquare, now with Hotjar

Contentsquare, now with Hotjar

191 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Contentsquare	Score 7.3 out of 10	N/A	Contentsquare is an enterprise experience intelligence and Digital Analytics platform designed to track, visualize, and optimize user journeys across websites and mobile applications. The platform captures digital interaction telemetry—such as clicks, scrolls, hovers, and page drop-offs—without manual event tagging to power Web Analytics, session replays, funnel visualization, and experience monitoring.	N/A

Pricing

Contentsquare, now with Hotjar

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Contentsquare
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Contentsquare, now with Hotjar
Considered Both Products	Contentsquare Verified User Administrator Chose Contentsquare, now with Hotjar Hotjar is the only tool like this that I've used. It is easy to use and beneficial. I would recommend it to anyone looking for this kind of tool. Incentivized Helpful? Verified User Employee Chose Contentsquare, now with Hotjar In my opinion, Hotjar is much easier to set up and use than Microsoft Clarity Incentivized Helpful? Verified User Employee Chose Contentsquare, now with Hotjar For surveys, I think Hotjar is better than Maze by a mile. The functionality is directly embedded in the SaaS or webapp which is a major plus. Qualtrics is a survey powerhouse with many more functionalities for surveys as well as reports, but I think Hotjar has better UX and … Incentivized Helpful? Rachel Harrison UX & CRO Analyst Chose Contentsquare, now with Hotjar I have moved jobs, so that is why I am now using Hotjar. I think that Decibel Insight has more functionality than what Hotjar does, as it allows you to be able to automatically view pages and heatmaps, rather than needing to wait for the data to gather. Incentivized Helpful? AW Alice Wang Lead UX Researcher Chose Contentsquare, now with Hotjar Compared to Sprig and Usabilla, Hotjar has robust functionality. Again, as stated earlier, the ability to summarize rage clicks, trigger recordings for a/b experiments, and run intercept surveys on mobile is very useful. Hotjar is also noticeably more intuitive to use than Usabi… Incentivized Helpful? Verified User Employee Chose Contentsquare, now with Hotjar The fact that it has a trial period in which you can fully try each feature of the platform. The fact that is very intuitive for us to understand each feedback given by the users and to interpret how they move and what they observe on the pages we need to test. Incentivized Helpful? Alex Richards Chief Information Officer & Co-Founder Chose Contentsquare, now with Hotjar For us, Hotjar was really simple to implement and the user interface is really easy to use and get accustomed to. Some of the other products we evaluated didn't have as rich features and were way overpriced which made us choose Hotjar. Also, Hotjar allows you to capture … Incentivized Helpful? Verified User Account Manager Chose Contentsquare, now with Hotjar There was not something specific negative that we noticed in the other products, hotjar came in the discussion through a referral from one of our colleagues, was covering all the tickboxes that we had set and decided to move forwards with it Incentivized Helpful? Leandro Chaves Desenvolvedor de software Chose Contentsquare, now with Hotjar Whatever software does, Hotjar does better. Integration and setup are really fast and you can have data to analyze in a few minutes. Also, the support team is very dedicated and there's a lot of documentation and examples you can follow. Incentivized Helpful? Namandeep Bhatia Co Founder & Chief Technology Officer Chose Contentsquare, now with Hotjar There are overlaps of a few features, but session recording is a unique feature of Hotjar. Incentivized Helpful? Verified User Manager Chose Contentsquare, now with Hotjar I have not used any other services and only used Hotjar so I cannot say how this service compares to others in their vertical. I have used Survey Monkey and I have found that their survey templates do not match that of Hotjar's. I also think that the reporting/tracking is more … Incentivized Helpful? Verified User Manager Chose Contentsquare, now with Hotjar Hotjar was significantly cheaper for us, and they’ve been brilliant at honouring their legacy pricing model which is much cheaper up until recently. We find that Hotjar also offers a wider range of tools that we would otherwise need to pay more for elsewhere like surveys. The … Incentivized Helpful? Akhil Gupta Senior Software Engineer Chose Contentsquare, now with Hotjar Cmparing with other products in the same vertical, we found the UX UI for Hotjar the best. It is easier to integrate with and has lot many more features as compared to its nearest competitors. We fount the product to be robust and accurate with lot of customizable options to … Incentivized Helpful? Verified User Strategist Chose Contentsquare, now with Hotjar I liked the Hotjar User interface a little more and it seemed a little bit easier to set up. For some users with just the basic needs smart look was overly complicated. whereas in Hotjar everything you need is in one simple easy-to-view dashboard. Also, it offered more free … Incentivized Helpful? Jasper van der Zwaan Mgr. Web Optimization Chose Contentsquare, now with Hotjar I test drove Lucky Orange and decided to keep Hotjar as the UI is easier to use. The competitor had no compelling features vs the ones offered by Hotjar. I also found the standard sound effects in Lucky Orange very overbearing and obnoxious. Incentivized Helpful? Verified User Manager Chose Contentsquare, now with Hotjar Hotjar was relatively more known to the team and they had past experience as well with the tool which made the adoption relatively easier. As such we didn’t find a lot of difference between the two tools when it comes fulfilling our use cases so for us specifically both were … Incentivized Helpful? Verified User Board Member Chose Contentsquare, now with Hotjar They have a user-friendly website and product and the accuracy of the feature and also more development feature Incentivized Helpful? Markus Kapferer Head of E-Commerce Chose Contentsquare, now with Hotjar We used different tools but Hotjar combines several functionalities in one tool. So we used and are still using SurveyMonkey for bigger Surveys but it's handy to also have a tool where we can create short single questions surveys. We selected Hotjar because it is a good … Incentivized Helpful? Verified User C-Level Executive Chose Contentsquare, now with Hotjar Hotjar is the full deal and provides fantastic functionality and options for me to track my users on my website. The other software is good but I personally feel Hotjar is the best for purposes. I know it’s a little pricey, but if you use it right, it will ultimately help you … Incentivized Helpful? Willy Bilaro Manager, Digital (SEA) Chose Contentsquare, now with Hotjar Hotjar stacks up on basic feature, ease of use, implementation, and, of course, the cost. Its out-of-the-box solution makes it less painful when implementing bigger solutions like Tealium. While Crazy Egg is pretty much for the smaller scale website, which for that purpose … Incentivized Helpful? Verified User Manager Chose Contentsquare, now with Hotjar HotJars UX is much better Crazy Egg has a bit more capabilities I.E. A/B testing. Helpful? Verified User Vice-President Chose Contentsquare, now with Hotjar Hotjar has more robust functionality than CrazyEgg. Optimizely is a little more advanced and more expensive than what we needed. Incentivized Helpful? Verified User Employee Chose Contentsquare, now with Hotjar Google Analytics is a much more robust platform than Hotjar, but works great as a complement to Google Analytics - in other words, it was a matter of choosing both, not either/or. While there are workarounds for them on Google Analytics, heatmaps and screen recordings are much … Incentivized Helpful? Carlos Ibarra Director Operaciones Chose Contentsquare, now with Hotjar Hotjar is better at taking screenshots from landing pages which help us better visualize clicks, scroll and mouse movements. With Hotjar, we can better see what users are doing on our landing pages. This way you'll have a much more accurate picture of how people arrive at … Incentivized Helpful? Camilo Honorato Analista de Marketing Chose Contentsquare, now with Hotjar The thing is I never used another tool like Hotjar before All my website analysis I made with Google Products before (Analytics, Tag Manager, Data Studio, etc..) But Hotjar really helps a lot to understand what my website means to my potential customers and even more, It allows … Incentivized Helpful?

Features

Contentsquare, now with Hotjar

Mobile Capabilities

Comparison of Mobile Capabilities features of Product A and Product B
	Contentsquare, now with Hotjar 8.0 1 Ratings 5% above category average
Responsive Design for Web Access	8.01 Ratings
Mobile Application	8.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile	8.01 Ratings

Results and Analysis

Comparison of Results and Analysis features of Product A and Product B
	Contentsquare, now with Hotjar 9.7 1 Ratings 3% above category average
Heatmap tool	8.01 Ratings
Click analytics	10.01 Ratings
Scroll maps	10.01 Ratings
Conversion tracking	10.01 Ratings
Goal tracking	10.01 Ratings
Session Recording and Replay	10.01 Ratings
User Segmentation	10.01 Ratings

Best Alternatives
	Contentsquare, now with Hotjar
Small Businesses	Smartlook Score 8.8 out of 10
Medium-sized Companies	Quantum Metric Score 7.5 out of 10
Enterprises	Quantum Metric Score 7.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Contentsquare, now with Hotjar
Likelihood to Recommend	9.8 (118 ratings)
Likelihood to Renew	5.1 (13 ratings)
Usability	9.5 (8 ratings)
Support Rating	10.0 (5 ratings)
Ease of integration	9.0 (1 ratings)

User Testimonials
	Contentsquare, now with Hotjar
Likelihood to Recommend	Contentsquare Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work. Incentivized AW Alice Wang Lead UX Researcher Read full review
Pros	Contentsquare Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements. Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs. Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out. Hotjar has a poll function, so you can have polls on your website. Incentivized Sarah O'Donnell UX & CRO Executive Read full review
Cons	Contentsquare Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps. I'd love to see Hotjar integrated with Google Analytics for an even deeper view. Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations. Incentivized Zach Ettelman Director, Digital Innovation Read full review
Likelihood to Renew	Contentsquare For small companies with limited user testing budgets, ClickTale serves as a useful user testing tool. When I cannot get the funds for in depth user testing, I always know that I have a baseline of information I can rely on Leor Maizel Web Designer/User Experience Designer Read full review
Usability	Contentsquare It is fairly easy to use, easy to explain, and easy to learn even for a non-techie like me. I admit I was a little intimidated when it was recommended by my developers, but I learned afterwards that there really was nothing to worry about. My experience has been awesome so far! Incentivized Karla Singson Marketing and PR Lead Read full review
Support Rating	Contentsquare Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support. Incentivized Zach Ettelman Director, Digital Innovation Read full review
Alternatives Considered	Contentsquare ContentSquare [(Clicktale)] is going deeper on UX understanding than traditional web analytics tools. You can truly understand how a page is used (where users click or even miss click, on which part of the page they are spending most of their time, if some links are clicked but bad positioned on the page...), and that's a thing you can't really measure trough a traditional web analytics tool. Incentivized Verified User Anonymous Read full review
Return on Investment	Contentsquare Our UX team can now use hard data to back up and validate design decisions that we make. Our role as usability experts is becoming more respected and integral to business objectives because we now have data that can back up our field of study and prove that our roles are demonstrably useful and necessary. HotJar allows our small team of 3 UX designers to get research data as if we were a much larger team. Instead of painstakingly using our time to do guerrilla research, endless user observations, and other types of manual testing, we can now get a significant portion of our data from HotJar. Using HotJar is actually giving our team a sense of excitement and enjoyment in our day-to-day usability work. Instead of seeing UX as a chore, HotJar is making data gathering and analyzing more fun, because we can see tangible results from a much larger pool of user/user-data than we could in the past. Incentivized Verified User Anonymous Read full review
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